SurveyMonkey vs. Zoho Survey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$99
per month
Zoho Survey
Score 9.2 out of 10
N/A
Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.N/A
Pricing
SurveyMonkeyZoho Survey
Editions & Modules
Team Advantage
$25
per month (billed annually) per user (starting at 3 users)
Team Premier
$75
per month (billed annually) per user (starting at 3 users)
Standard Monthly
$99
per month
Individual Plan - Advantage Annual
$468
per year
Individual Plan - Premier Annual
$1,428
per year
No answers on this topic
Offerings
Pricing Offerings
SurveyMonkeyZoho Survey
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SurveyMonkeyZoho Survey
Considered Both Products
SurveyMonkey
Chose SurveyMonkey
First of all, the design of SurveyMonkey can beat all of them. It is designed perfectly, I am excited every single time I am creating surveys. And I like their Customer Service. I did not see any negative effect from the beginning to now. I was using others, but I was not …
Zoho Survey
Chose Zoho Survey
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable …
Chose Zoho Survey
Zoho Survey has great capabilities that make it a very robust application. It is very simple to use, it has a very friendly interface and it is also more economical. It has a free version that allows you to explore its capabilities. It is definitely the best application to do …
Top Pros
Top Cons
Features
SurveyMonkeyZoho Survey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SurveyMonkey
8.1
72 Ratings
5% above category average
Zoho Survey
8.3
8 Ratings
8% above category average
Survey templates9.171 Ratings10.07 Ratings
Themes5.964 Ratings5.08 Ratings
Custom logo/branding9.463 Ratings10.08 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveyMonkey
8.8
74 Ratings
3% above category average
Zoho Survey
10.0
8 Ratings
16% above category average
Changes to live survey8.258 Ratings10.08 Ratings
Question design help9.168 Ratings10.08 Ratings
Multiple question types9.174 Ratings10.08 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveyMonkey
7.0
68 Ratings
16% below category average
Zoho Survey
10.0
8 Ratings
19% above category average
Survey logic flexibility7.068 Ratings10.08 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveyMonkey
9.5
74 Ratings
16% above category average
Zoho Survey
10.0
8 Ratings
21% above category average
Response tracking9.673 Ratings10.08 Ratings
Data export9.670 Ratings10.08 Ratings
Standard reports9.573 Ratings10.08 Ratings
Custom reports9.660 Ratings10.08 Ratings
Analytics9.161 Ratings10.08 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveyMonkey
9.5
63 Ratings
13% above category average
Zoho Survey
10.0
7 Ratings
18% above category average
Access controls9.563 Ratings10.07 Ratings
Compliance9.654 Ratings10.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveyMonkey
9.5
44 Ratings
16% above category average
Zoho Survey
9.9
7 Ratings
20% above category average
Vendor-offered crowdsourcing9.429 Ratings9.95 Ratings
Respondent restrictions9.642 Ratings10.07 Ratings
Best Alternatives
SurveyMonkeyZoho Survey
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.5 out of 10
Qualaroo
Qualaroo
Score 6.5 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SurveyMonkeyZoho Survey
Likelihood to Recommend
8.5
(107 ratings)
10.0
(8 ratings)
Likelihood to Renew
9.0
(26 ratings)
-
(0 ratings)
Usability
9.0
(38 ratings)
10.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
6.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(35 ratings)
10.0
(1 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
SurveyMonkeyZoho Survey
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
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Zoho
Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
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Pros
Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Zoho
  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!
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Cons
Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Zoho
  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Zoho
No answers on this topic
Usability
Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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Zoho
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
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Performance
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
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Zoho
No answers on this topic
Support Rating
Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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Zoho
Zoho's support is always quick to respond and troubleshoot any issues
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Implementation Rating
Momentive (SurveyMonkey, Inc)
Implementation not required.
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Zoho
No answers on this topic
Alternatives Considered
Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Zoho
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
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Return on Investment
Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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Zoho
  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
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ScreenShots