What users are saying about
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Top Rated
706 Ratings
18 Ratings

SurveyMonkey

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Top Rated
706 Ratings
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Score 8.3 out of 100
18 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Zoho Survey

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyMonkey
7.9
Zoho Survey
8.6
Survey templates
SurveyMonkey
8.5
Zoho Survey
8.9
Themes
SurveyMonkey
8.1
Zoho Survey
8.3
Custom logo/branding
SurveyMonkey
7.1
Zoho Survey
8.7

Survey Content

SurveyMonkey
8.6
Zoho Survey
8.8
Changes to live survey
SurveyMonkey
8.8
Zoho Survey
8.6
Question design help
SurveyMonkey
8.0
Zoho Survey
8.5
Multiple question types
SurveyMonkey
8.9
Zoho Survey
9.3

Survey Logic

SurveyMonkey
8.2
Zoho Survey
9.2
Survey logic flexibility
SurveyMonkey
8.2
Zoho Survey
9.2

Survey Reporting & Analytics

SurveyMonkey
8.6
Zoho Survey
9.3
Response tracking
SurveyMonkey
9.1
Zoho Survey
9.7
Data export
SurveyMonkey
8.9
Zoho Survey
9.2
Standard reports
SurveyMonkey
8.5
Zoho Survey
9.3
Custom reports
SurveyMonkey
7.9
Zoho Survey
8.9
Analytics
SurveyMonkey
8.4
Zoho Survey
9.6

Survey Administration & Security

SurveyMonkey
8.9
Zoho Survey
9.6
Access controls
SurveyMonkey
8.8
Zoho Survey
9.5
Compliance
SurveyMonkey
8.9
Zoho Survey
9.7

Survey Distribution

SurveyMonkey
8.1
Zoho Survey
9.3
Vendor-offered crowdsourcing
SurveyMonkey
7.9
Zoho Survey
9.4
Respondent restrictions
SurveyMonkey
8.2
Zoho Survey
9.2

Pros

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Zoho Survey

  • My use of Zoho Survey is very limited. I am responsible for making sure we get all of our NPS responses back. I've never had any issues doing so!
Amy Gray | TrustRadius Reviewer

Cons

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Zoho Survey

  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Usability

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Performance

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Support Rating

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Implementation Rating

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Alternatives Considered

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Zoho Survey

Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.
Anonymous | TrustRadius Reviewer

Return on Investment

SurveyMonkey

  • When I've used it in the past for college purposes it was a free tool to use so there was no loss.
  • I think it has positively impacted our ROI in the workplace because you get an understanding of what your audience is thinking while remaining confidential.
Anonymous | TrustRadius Reviewer

Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero | TrustRadius Reviewer

Pricing Details

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

SurveyMonkey
8.6
Zoho Survey
9.1

Likelihood to Renew

SurveyMonkey
8.9
Zoho Survey

Usability

SurveyMonkey
5.0
Zoho Survey

Reliability and Availability

SurveyMonkey
10.0
Zoho Survey

Performance

SurveyMonkey
6.0
Zoho Survey

Support Rating

SurveyMonkey
8.0
Zoho Survey

Implementation Rating

SurveyMonkey
10.0
Zoho Survey

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