TechTarget Priority Engine vs TrustRadius for Vendors

Likelihood to Recommend

The nurtures have worked really well. It's one upload I do every week that doesn't take a lot of time but brings in a lot of pipelines. Because our Sales Team has so many applications, the emails about specific accounts that are more engaged can get lost in translation.

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davi schmidt

Manager of Demand Generation

SmarshComputer Software, 201-500 employees

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I've recommended TrustRadius to other marketing colleagues who focus on other products. Their concerns are if enterprise prospects use TrustRadius more, or if they prefer G2, Capterra/Gartner, etc. I don't know the answer to that question, but I'd assume the TrustRadius sales team would have the data to show the demographics of their users.Our struggle is this product serves millions of consumers and SMB's, while the Enterprise version serves a much smaller number of customers. To collect reviews, we send out thousands of email requests to get a relatively small number of reviews, even with incentives. It's not as easy to do so with Enterprise customers, especially since our sales team does not have direct relationships with end users of the product.

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Benjamin Liu

Director of eCommerce

KofaxComputer Software, 1001-5000 employees

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Pros

Automated emails to users.
Targeted companies.

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Kyle Scagnelli

Enterprise Sales Development Representative

TalkdeskComputer Software, 501-1000 employees

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Reviews and ratings are based on comprehensive questionnaires.
Reviewers are encouraged to include both pros and cons.
The TrustRadius team was able to accommodate the depth and breadth of the capabilities across our technology platform.
Syndicating the reviews through our website was a relatively straightforward process.
The embedded analytics in the TrustRadius portal allow for meaningful analysis of the information captured.
Our Customer Success Manager, Merrell Ligons, represents what every CSM should be. He listens well; he's taken the time to understand our business and our priorities; he's proactive and always follows up; he understands the value of the TR platform and how it can help our business; he's a strong communicator; and he's one of the most approachable, genuine and likable professionals I have ever worked with in a CS role.

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Mauricio Barberi

CMO (Chief Marketing Officer)

CMiCComputer Software, 201-500 employees

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Cons

More filters and options for profiles. Also, suggestions based on current profiles.
Integration into Engagio would be nice.

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davi schmidt

Manager of Demand Generation

SmarshComputer Software, 201-500 employees

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Running email campaigns to source reviews has been great, but it would be awesome if my customer success rep gave me more suggestions of ways to source reviews. They do advise that we source reviews through our marketing newsletter and other client portals, but it'd be a huge plus if they helped us think of more creative ways to source reviews.

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Verified User

Employee in Marketing

Human Resources Company, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

TrustRadius for Vendors 8.3

Based on 11 answers

We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful

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Alexandra McWethy

Sr. Manager, Demand Generation

WatchGuard TechnologiesComputer & Network Security, 501-1000 employees

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Usability

No score

No answers yet

No answers on this topic

TrustRadius for Vendors 7.6

Based on 14 answers

It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs

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Meredith Lea Barber

Web Designer

Social Solutions GlobalComputer Software, 201-500 employees

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Support Rating

TechTarget Priority Engine 8.4

Based on 3 answers

I'm just a business user of TechTarget so I really haven't had the chance to gauge what the support is from a customer standpoint. Given that we recently rolled it out and everyone is utilizing it daily I would assume that their support is strong enough for us to continues to use it.

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Kyle Scagnelli

Enterprise Sales Development Representative

TalkdeskComputer Software, 501-1000 employees

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TrustRadius for Vendors 7.9

Based on 33 answers

Everyone on my team who works with TrustRadius has consistently reported great support. The team is easy to work with, and really seems to care about the success of our business. Every once in a while someone from our TrustRadius team forwards one of our reviews to us just to make sure we saw it and recognized that it was a particularly great one. I just love this level of attention with their standard support program.

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Stacy Nawrocki

Director of Product Marketing, IBM Cloud Video

IBMComputer Software, 10,001+ employees

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Implementation Rating

No score

No answers yet

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TrustRadius for Vendors 8.9

Based on 8 answers

My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.

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Tami Andrews

Sr. Customer Programs Manager

AlienVaultComputer & Network Security, 201-500 employees

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Return on Investment

Brought us pipelines without much of a lift.

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davi schmidt

Manager of Demand Generation

SmarshComputer Software, 201-500 employees

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With TrustRadius, we achieved 3x the number of customer reviews at six events across three continents.
With TrustRadius, we created customer assets within 2-3 days, if not in a shorter time frame than it would normally take with 2-3 review cycles over the course of many months until the customer approves it. Sometimes due to external factors, this doesn't happen, so there's a loss of time, money, and effort.
With TrustRadius, we obtained a new source for generating a pipeline for marketing and sales assets, analyst-related activities, and other advocacy opportunities for customers.

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Verified User

Program Manager in Marketing

Computer Software Company, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

TechTarget Priority Engine vs TrustRadius for Vendors