What users are saying about
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Top Rated
87 Ratings
18 Ratings

Typeform

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Top Rated
87 Ratings
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Score 8.7 out of 100
18 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Typeform

If you are looking to collect information from your customers, employees, website visitors, etc. Typeform is a great tool to have. The forms are easy to create and easy to fill out, and you don't need to worry about coding. Just copy the embed code and paste it where you want it.
Dave Becker | TrustRadius Reviewer

Zoho Survey

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Typeform
8.4
Zoho Survey
8.6
Survey templates
Typeform
8.7
Zoho Survey
8.8
Themes
Typeform
8.4
Zoho Survey
8.3
Custom logo/branding
Typeform
8.0
Zoho Survey
8.7

Survey Content

Typeform
8.7
Zoho Survey
8.8
Changes to live survey
Typeform
8.9
Zoho Survey
8.6
Question design help
Typeform
8.1
Zoho Survey
8.5
Multiple question types
Typeform
9.1
Zoho Survey
9.3

Survey Logic

Typeform
8.5
Zoho Survey
9.2
Survey logic flexibility
Typeform
8.5
Zoho Survey
9.2

Survey Reporting & Analytics

Typeform
8.3
Zoho Survey
9.3
Response tracking
Typeform
8.3
Zoho Survey
9.7
Data export
Typeform
8.6
Zoho Survey
9.2
Standard reports
Typeform
8.8
Zoho Survey
9.3
Custom reports
Typeform
7.9
Zoho Survey
8.8
Analytics
Typeform
8.0
Zoho Survey
9.5

Survey Administration & Security

Typeform
9.0
Zoho Survey
9.6
Access controls
Typeform
8.9
Zoho Survey
9.5
Compliance
Typeform
9.0
Zoho Survey
9.7

Survey Distribution

Typeform
7.8
Zoho Survey
9.3
Vendor-offered crowdsourcing
Typeform
7.6
Zoho Survey
9.4
Respondent restrictions
Typeform
8.0
Zoho Survey
9.2

Pros

Typeform

  • Working in Typeform is automatic and intuitive. It's easy to find the surveys we're looking for and to manage or edit them (duplicating, creating, removing surveys, as well as putting them in folders). I didn't have to "learn" how to use it; when creating a new survey, the app just flows in a way that you know what the next step is and how to get there. The appearance of the app is clean and beautiful, without losing the details you need to customize.
  • Like I said above, while Typeform is simple and automatic, it doesn't skimp out on all the customization and tweaks you need to create a fitting survey for your exact use case. They have a wide selection of custom questions you can ask in your survey (from a simple 'Yes/No' to an 'Opinion Scale' to even payment collection) and many different settings for those questions (make it required, add a description/image/video, etc.).
  • You can also customize the look and feel of each individual Typeform, and save each appearance as a template setting to use again! This has really helped us make Typeform our own by adding our own branding to it.
  • Typeform makes it so easy for users to respond to surveys. They have a clean, beautiful experience that flows and no one has issues submitting responses. Typeform has an Intercom integration, which is perfect as we use Intercom with our customers, so it's easy to just issue a Typeform survey with our in-app chat to get quick and numerous responses.
Bethany Chan | TrustRadius Reviewer

Zoho Survey

  • My use of Zoho Survey is very limited. I am responsible for making sure we get all of our NPS responses back. I've never had any issues doing so!
Amy Gray | TrustRadius Reviewer

Cons

Typeform

  • Greater form customization, though I understand that by giving users more control, that might impede overall intuitiveness from a respondent's standpoint.
  • Better reporting and data export.
  • Logic jump is great, but the way it's designed could be clearer—I wish there was a way to see an indent of the questions that would only be asked under certain conditions within the preview itself, not just the form map.
Anonymous | TrustRadius Reviewer

Zoho Survey

  • It can be a little "clunky" if you are not experienced in how Zoho Products work
  • The pricing is a little harder to grasp than other products
  • Customization is not as flexible as some other products out there
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Typeform

Typeform 10.0
Based on 1 answer
We have had such success with Typeform, and it has been able to exceed our expectations for the range of products it offers
Anonymous | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Usability

Typeform

Typeform 10.0
Based on 1 answer
It's as easy to use as the actual product. It was intuitive and it took about 10-20mins to figure everything out. I had no difficulty in using Typeform's to create the perfect form that I wanted. The overall result was beautiful and very professional-looking, and my clients liked it just as much as I did.
Anonymous | TrustRadius Reviewer

Zoho Survey

No score
No answers yet
No answers on this topic

Alternatives Considered

Typeform

When looking for a feature rich & flexible / customizable solution, Typeform beats out everyone. However, for specific use cases (like NPS), AskNicely is a clear winner in terms of features, but is much too expensive. Typeform is also fun to use, especially compared to Wufoo which seems so out of date
Anonymous | TrustRadius Reviewer

Zoho Survey

Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.
Anonymous | TrustRadius Reviewer

Return on Investment

Typeform

  • Typeform is relatively cheap. This helps keeps cost down and ensure a positive ROI.
  • The ability to accept online payment and set up an online store is phenomenal. In theory, you don't even need a website any more for an online store. Just a domain forwarded to your Typeform.
Sean Pomory | TrustRadius Reviewer

Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero | TrustRadius Reviewer

Pricing Details

Typeform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Typeform
8.8
Zoho Survey
9.1

Likelihood to Renew

Typeform
10.0
Zoho Survey

Usability

Typeform
10.0
Zoho Survey

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