VNC Connect vs. Zoho Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
VNC Connect
Score 7.6 out of 10
N/A
VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to IT support.
$3.39
per remote computer per month
Zoho Assist
Score 7.1 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
VNC ConnectZoho Assist
Editions & Modules
Professional - Device Access
$3.39
per remote computer per month
Enterprise - Device Access
$4.59
per remote computer per month
Professional - Instant Support
$16.99
per named technician per month
Enterprise - Instant Support
$33.49
per named technician per month
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
VNC ConnectZoho Assist
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
VNC ConnectZoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
VNC Connect
7.7
31 Ratings
7% below category average
Zoho Assist
8.4
12 Ratings
2% above category average
Screen sharing9.927 Ratings8.811 Ratings
File transfer8.314 Ratings9.211 Ratings
Instant message8.218 Ratings8.612 Ratings
Secure remote access with Smart Card authentication9.04 Ratings10.02 Ratings
Access to sleeping/powered-off computers6.09 Ratings4.010 Ratings
Over-the-Internet remote session9.129 Ratings9.212 Ratings
Initiate remote control from mobile8.118 Ratings9.37 Ratings
Remote management of servers & workstations4.76 Ratings8.98 Ratings
Centralized management dashboard9.015 Ratings8.98 Ratings
Session record7.01 Ratings9.76 Ratings
Annotations5.36 Ratings10.06 Ratings
Monitoring and Alerts7.03 Ratings7.14 Ratings
Multi-platform remote control9.010 Ratings9.06 Ratings
Remote Active Directory® management00 Ratings4.43 Ratings
Best Alternatives
VNC ConnectZoho Assist
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Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
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Score 9.7 out of 10
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Score 9.7 out of 10
Enterprises
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Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
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User Ratings
VNC ConnectZoho Assist
Likelihood to Recommend
9.0
(37 ratings)
8.5
(12 ratings)
Likelihood to Renew
8.0
(8 ratings)
-
(0 ratings)
Usability
8.0
(3 ratings)
8.7
(2 ratings)
Support Rating
8.0
(2 ratings)
9.3
(5 ratings)
Online Training
7.0
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
VNC ConnectZoho Assist
Likelihood to Recommend
RealVNC
It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Zoho
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros
RealVNC
  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
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Zoho
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
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Cons
RealVNC
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Zoho
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
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Likelihood to Renew
RealVNC
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
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Zoho
No answers on this topic
Usability
RealVNC
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
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Zoho
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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Support Rating
RealVNC
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
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Zoho
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
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Online Training
RealVNC
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
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Zoho
No answers on this topic
Implementation Rating
RealVNC
No problem at all, love the product.
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Zoho
No answers on this topic
Alternatives Considered
RealVNC
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
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Zoho
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
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Return on Investment
RealVNC
  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
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Zoho
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
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ScreenShots

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics