What users are saying about
Top Rated
82 Ratings
18 Ratings
Top Rated
82 Ratings
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Score 8.1 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

VNC Connect

VNC Connect works really well on computers connected both within the same local area network and when located outside the office connected via the internet. With VNC Connect, you can remotely access a computer and perform all functions as if you're sitting right in front of it. It also can be used as a training tool to show the person sitting at the computer the steps to take to execute and perform a task. I would not use VNC Connect to remotely access a computer that has the screen left on to perform confidential tasks on it that I don't want others to visually see. Unfortunately, there isn't a method like when you are using Windows Remote Desktop Services where the screen is blanked out to prevent others from viewing your connection.
Paul Li | TrustRadius Reviewer

Zoho Assist

The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution
Camila Yamamoto | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

VNC Connect
7.5
Zoho Assist
8.8
Screen sharing
VNC Connect
9.6
Zoho Assist
9.3
File transfer
VNC Connect
7.9
Zoho Assist
8.2
Instant message
VNC Connect
7.7
Zoho Assist
9.2
Secure remote access with Smart Card authentication
VNC Connect
8.9
Zoho Assist
9.9
Access to sleeping/powered-off computers
VNC Connect
7.4
Zoho Assist
10.0
Over-the-Internet remote session
VNC Connect
9.2
Zoho Assist
9.2
Initiate remote control from mobile
VNC Connect
7.6
Zoho Assist
9.9
Remote management of servers & workstations
VNC Connect
4.7
Zoho Assist
9.9
Centralized management dashboard
VNC Connect
7.7
Zoho Assist
6.0
Session record
VNC Connect
7.0
Zoho Assist
10.0
Annotations
VNC Connect
5.5
Zoho Assist
6.0
Monitoring and Alerts
VNC Connect
7.0
Zoho Assist
6.4
Multi-platform remote control
VNC Connect
8.0
Zoho Assist
10.0
Remote Active Directory® management
VNC Connect
Zoho Assist
9.9

Pros

VNC Connect

  • Visually see their computer screens and the information needed to properly respond to their questions.
  • Transfer files that I might need to work on their financial statements and corporation income tax returns or other reports that they may require. Also to upload files from my computer to update their records.
  • Help train clients to use their own accounting software appropriately while having them see first hand on their screens the use of the software interface and how the data is entered and processed by their software.
William Waks | TrustRadius Reviewer

Zoho Assist

  • Supports varied platforms and devices
  • Pricing for services
  • Plans offer additional features and users as you grow
Lark Ismail | TrustRadius Reviewer

Cons

VNC Connect

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
Anonymous | TrustRadius Reviewer

Zoho Assist

  • More functionality to adjust screenshare settings if client has multiple monitors.
  • Making it a no-download for the client.
  • Able to easily record sessions and document it back to Zoho CRM (integrations).
Khashi Rahmani | TrustRadius Reviewer

Likelihood to Renew

VNC Connect

VNC Connect 8.0
Based on 8 answers
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Usability

VNC Connect

VNC Connect 8.0
Based on 3 answers
VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
Anonymous | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Support

VNC Connect

VNC Connect 8.0
Based on 2 answers
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
Anonymous | TrustRadius Reviewer

Zoho Assist

Zoho Assist 10.0
Based on 2 answers
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Camila Yamamoto | TrustRadius Reviewer

Online Training

VNC Connect

VNC Connect 7.0
Based on 2 answers
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
Matt Medley | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Implementation

VNC Connect

VNC Connect 8.0
Based on 2 answers
No problem at all, love the product.
Michael Mei | TrustRadius Reviewer

Zoho Assist

No score
No answers yet
No answers on this topic

Alternatives Considered

VNC Connect

If you do not have a working internet connection, you can rule LogMeIn out as it is not a viable solution! NetSupport is fairly more advanced and has many more capabilities that VNC does not support so this is not a fair comparison!
Miguel Nuñez | TrustRadius Reviewer

Zoho Assist

Regarding the issue of costs, I think that Zoho Assist is much more accessible and that is a benefit for both me and the customers who request remote assistance
Alexis Correa | TrustRadius Reviewer

Return on Investment

VNC Connect

  • VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.
Richard Russell | TrustRadius Reviewer

Zoho Assist

  • We have seen a lot more of our clients responding to our marketing campaign emails.
  • There has been an increase in ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

VNC Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

VNC Connect Editions & Modules

Edition
Professional$401
Enterprise$551
  1. per remote computer
Additional Pricing Details

Zoho Assist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Assist Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

VNC Connect
9.0
Zoho Assist
9.5

Likelihood to Renew

VNC Connect
8.0
Zoho Assist

Usability

VNC Connect
8.0
Zoho Assist

Support

VNC Connect
8.0
Zoho Assist
10.0

Online Training

VNC Connect
7.0
Zoho Assist

Implementation

VNC Connect
8.0
Zoho Assist

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