Webex Calling vs. Zoho Recruit

easy to set up, fewer failure points, and it is all in the same location as the rest of the tenant configurations. Lots of PSTN providers are available and options to choose from. easier to create routing, but at the same time, simplified all the rules needed in CUCM. Great way to see all users, devices, and licenses. Call analytics needs improvement, but otherwise it's a great product.

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With the business I am in I have to be able to search and reach potential candidates from hours away due to the scope of the contract we have covering a solid couple hundred sq. miles of the state; so being able to have a software that can search, sort, rank, and suggest candidates without having to spend ours of time or driving hours for an interview I can connect with one person and make a decision and have the software there for them and send an email or two with the steps and instructions and 5 minutes later be doing the same for another candidate hours away without even needing to leave the office or even from home and knowing that I'm able to monitor and adjust the steps or make adjustments along the way and being able to trust that it is choosing quality candidates and able to help me hire the right people to do my job to keep my contractors and homeowners safe is amazing for our business.

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• Has clients for multiple platforms and devices
• Uses existing network connections instead of hardwired phone lines
• Client can be consolidated with other communications methods (Slack, Zoom, Chat) in one place
• Client is simple to use
• Client integrates with remainder of physical phone system for special cases (university main reception number, for instance)
• Handles call routing to different locations well
• Integrates with existing computer audio (for instance, Apple AirPods)

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• Like other HR-based services, Zoho Recruit allows you to track the behavior of candidates during the execution of your hiring process, so that you can create constant notes of any problems that may arise and that may prevent a proper job.
• The relationship between employers and candidates can be measured, which is excellent for creating reports on the development of each hiring process, and employees can then be evaluated on their ability to manage and communicate correctly with each candidate under their direct care.
• Hiring sessions can be recorded using a variety of methods. It does not necessarily have to be done using an audiovisual recording tool (which is possible through different integrations) but a convenient recording system that allows you to note down important data, and where even the candidate's photographs can be saved.
• We believe that some features of Zoho Recruit's support service could be improved, although this is probably a general service by the Zoho team for all their programs. The staff is not sufficiently explanatory, and therefore we have not been able to meet our expectations for troubleshooting.
• We like that using Zoho Recruit is so convenient, and that it interfaces well with the other services that the entire Zoho suite has to offer: Zoho Recruit is a good alternative for human resources, which shows a reliable and easy-to-manage operability, so that all registration and follow-up processes are simple.

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• Webex Calling supports limited codecs that are generally accepted all over the world but it would be good to see if they add transcoding support.
• The local gateway option is designed more for on premise PBX communication. It would be good to see if it is developed more as a local PSTN breakout where local SIP trunk or local PRI is terminated.
• We would like to see more of the dial plan features like CLI manipulation, translation, etc.

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• Zoho Recruit should allow for customization of pipelines based on department/role to be hired.
• Zoho Recruit should allow for customization of the vendor portal allowing the vendor to type in key data points about candidate profiles that are typically not found on the resume, such as notice period, current salary and expected salary.
• Zoho Recruit could simplify the blueprinting process built into the tool which allows for smooth flow of candidates through the system.

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The service can be intermittent and the call forwarding feature will not always work perfectly. There will be periods of time where the calling feature will not work at all and people on the other end can hear me but I am unable to hear them. It also requires a fairly strong signal which can be an issue if you work somewhere remote or a building without much service.

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We have evaluated every other ATS on the market, and do so every 1-2 years just to make sure we aren't missing out on anything better, and found that Zoho offers more functionality than any ATS with a per-recruiter-price under $100. Once it introduces automated job alerts and candidate login functionality there will be no reason for us to look elsewhere.

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Cisco Webex Calling is an outstanding cloud collaboration that includes enterprise-grade cloud phone system designed for the modern hybrid workplace. Webex Calling integrates calling, messaging, and meetings into a single, intuitive platform, empowering your teams with unparalleled flexibility and productivity. Benefit from advanced features like HD audio and video, voicemail to email, call forwarding, and intelligent call routing, ensuring crystal-clear communication and efficient workflows from any device, anywhere. Webex Calling prioritizes security and reliability, offering redundant data centers and end-to-end encryption to safeguard your conversations. Its scalable architecture effortlessly adapts to your envolving business needs, providing a future-proof communication foundation. Enhance collaboration and streamline operations with a solution that's not just a phone system, but a comprehensive communication hub.

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The user interface looks clunky and designed by engineers. I suspect it didn't undergo much user testing.

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I've not actually had it ever be unavailable when I needed to use it. As mentioned before, a network outage would take it down, but we have redundant systems for our network connections with automatic failover.

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I don't really see this impacting any other system performance at all. The client is very light use on resources, even on my iPhone. I don't know what else it connects to behind the scenes other then the campus directory, but I haven't seen or heard of any impacts. It seems fairly self contained except for wherever it interfaces with the general telephone system connectivity outside the campus.

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I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

I give Zoho Recruit this rating because over all, it has helped me to organize my candidates and saved me time and energy in organizing them myself. Without Zoho Recruit, I simply would not be able to keep my talent pool straight, and it certainly gets the job done. I took off a couple points because if I download a resume after already inputting the candidate into Zoho, it won't automatically sync the two profiles up. It also does not remind me when a task is expired.

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We did it inhouse for our teams

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The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.

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Zohorecruit is the best platform for small and mid-sized companies. It will help us to save lots of time in the recruitment and hiring journey. We have used Oorwin also in the past, but this is much better than the Oorwin, and it's very robust and easy to use, and the site is very fast.

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So far it has been very reliable, with very little down time that was associated with the product itself. We have had network outages due to external factors such as construction cutting a fiber link, but other than that kind of thing not much for failures.

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• Certainly when it comes to my client base, they certainly understand the benefits of the full end-to-end, Cisco stack. And when I talk about a calling platform in regards to it simply being a call from one end to another or a message from one end to another, Cisco provides so much more because it enables all that AI and I guess analytical data of which the endpoints cover. So when it comes to integrating with a meeting room experience and you're in a meeting room that can cater for up to 20 people, but say for example, only two or three people on average utilize that room, that type of safe spacing information gets transmitted into other business decisions that can benefit the business from an ROI perspective such as rearranging the interior design to create better outcomes for worker experiences. So much more than just a calling platform.

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• I can't say anything about ROI, but Zoho Recruit made our recruitment process highly effective.
• We did not need to hire more HR managers as the system helped to manage the processes automatically.
• We saved money with Zoho Recruit for sure. And this was very best.

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