Great tool for IT Service Management
Use Cases and Deployment Scope
We are using 4me.com as a tool for IT service desk, IT asset lifecycle management. As we switched recently to 4me.com we witnessed to improvement in specialist oriented frontend which is easy to use, really responsive and intuitive. Tool has great and easy to use import-export mechanism for updating almost everything. As tool provides automation capability for anyone it is really helpful quality assurance environment which is delivered altogether with product. There you can test and automate IT processes to be easier for end users.
Pros
- IT processes automation
- Responsive GUI
- Weekly updates which pinpoint some difficulties in daily usage
Cons
- It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
- Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
- Integration with O365 for out of office would be helpfull
Most Important Features
- Transparency, audit capability is really good
- Responsiveness of GUI
- Easy to deploy custom processes
Return on Investment
- As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
- Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
Other Software Used
SolarWinds Network Performance Monitor (NPM), SolarWinds Network Configuration Manager (NCM), Splunk Enterprise
