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Avaya Communications API

Avaya Communications API
Formerly Avaya CPaaS

Overview

What is Avaya Communications API?

Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.

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Awards

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Pricing

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Avaya Communications API

Avaya Communications API

N/A
Unavailable

What is Avaya Communications API?

Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Avaya Communications API?

Avaya Communications API (formerly Avaya CPaaS) enables businesses to create and deliver experiences that are composed in the moment around each customer. The solution aims to help businesses to simplify and speed up business processes by integrating AI capabilities and data-driven automation into their unique workflows without having to rip out their existing infrastructure.

Avaya Communications API acts as a ‘force multiplier’ to extend existing solutions like UCaaS and CCaaS, integrating customers fully into their business processes so that they can self-segment, self-serve, and co-create their own experiences.

Avaya Communications API Competitors

Avaya Communications API Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.

Plivo, Twilio, and Vonage Communications APIs are common alternatives for Avaya Communications API.

Reviewers rate Usability and Support Rating highest, with a score of 8.1.

The most common users of Avaya Communications API are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
June 23, 2021

All the bang, for the best buck!

DJ
Darryl Jackman
Development Operations
Marine Rescue Technologies Inc (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use the Avaya [OneCloud] CPaaS [(formerly Zang Cloud)] for a multitude of applications, primarily sending notifications to our customers using Voice and SMS for emergency and non-emergency purposes, along with front ending IVR in the cloud to help with self-serving customers before any calls make it to our staff. Having the scaling cloud infrastructure allows for these use cases in parallel even during higher load times.
Pros and Cons
  • Allows enabling multi-channel experiences in a single app.
  • Has the best collection of advanced features (i.e. Voice Input) for the best price.
  • Can quickly and easily prototype new use cases.
  • By adding the ability to add sub-users to an account.
  • By adding the ability to redact certain aspects of the logs.
Likelihood to Recommend
The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
Most Important Features
  • Sending SMS
  • Receiving Voice calls.
  • Accepting Voice Input / Transcriptions
Return on Investment
  • The ROI was very positive from a development standpoint, where consuming the existing REST API's on Avaya CPaaS was very quick and easy!
  • The ROI with ongoing expenses is positive as well because no premise telecom infrastructure is necessary, you literally just buy what you use.
Alternatives Considered
We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
Other Software Used
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