Avaya Communications API vs. Experian Phone Validation (Mobile Validation)

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!

Incentivized

Experian Phone Validation has a large database of users on file. It leverages and integrates Experian credit report system phone number into this system.

Incentivized

• IVR
• Text to speech
• API Support

• Validate caller
• Ensure call back number is real
• match caller with data on file

Incentivized

• Native high quality speech-to-text and text-to-speech capabilities.
• WebRTC voice, video.
• WhatsApp connectivity.

• New area code needs update
• System have duplicate old number

Incentivized

System has a large API integration set, large database of users and including powered by real-time information from 1200 telecommunication providers. SLA on service uptime guaranteed of 99.2% with sub-second processing speeds and real-time update of users. Easy integration and configure for any field in any SaaS platform where numbers are entered

Incentivized

Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.

The system has an SLA of service uptime 99.2 and we only had two minor issues with accessing the system.

Incentivized

Avaya OneCloud CPaaS support has been excellent. Specifically:

• Onboarding new users (licensing)
• API integration support
• Client platform support for learners
• Seamless rollout of new features (and documentation)

Experian Phone Validation (Mobile Validation) are quick to answer and resolve issue that we have.

Incentivized

Experian Phone Validation (Mobile Validation) integration was fairly easy with large API set to many SAAS platforms.

Incentivized

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!

Incentivized

Experian Phone Validation solution checks the line type, confirms the number exists with the network provider and corrects the number format in line with country and relevant dialing code.

Incentivized

• Time to market
• Improve customer service

• Cost is higher than other system on the market
• System integrates well with API
• Integrate nicely with Salesforce Sales Cloud and Service Cloud

Incentivized