Barracuda PhishLine is being used on a quarterly basis where we can identify problem users, assign training to those users and report on their completion. We knew our numbers would be bad but what the Barracuda PhishLine reports showed were eye opening. Luckily, its training material has helped educate the staff on identifying span and phishing emails. The applications has been a win for us.
- Nice reporting
- good training material to send to the users
- the support staff is excellent
- Navigating the application needs to be improved on.
- Needs to be more streamlined
We purchased Barracuda PhishLine in order to educate our staff and reduce the amount of spam and phishing emails they have been opening. By getting management on board and having quarterly campaigns sent out, we were successful in identifying problem areas. Our percentage rate has decreased and management is happy.
Working with Barracuda PhishLine support is always a good experience. They are very professional, they are attentive and they are courteous. When I first purchased Barracuda PhishLine a few year ago it was new to them as well. At the time, the support staff could been better trained. That said, they worked hard to help and resolve my issues.