A solid platform with great tools, slightly let down by a clunky UX
May 05, 2022

A solid platform with great tools, slightly let down by a clunky UX

Luke Page | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Barracuda Security Awareness Training (formerly Barracuda Phishline)

We use this to help train our users about phishing and other forms of email attacks, as well as the general risks of cybercrime. This helps to strengthen the last line of defense - the human behind the keyboard. The tool also allows us to test our endpoint protection products using the collection of file-based attacks.

Pros

  • USB key attack testing
  • Training and reporting
  • SMS attack testing

Cons

  • The interface is very dated and cumbersome
  • Setup was not as simple as it should have been
  • Some of the training that is supplied has a thick American accent which puts users off
  • SMS and call training
  • Reporting on failures - including how far the fake attack got
  • Single Sign of via Azure AD
  • In built and included free training for users
  • This tool was supplied free with out Email Security, so its come at no cost
  • This tool has helped us meet requirements by our insurance to train users on the risks of phishing
  • However, the dated interface slows down what should be seamless adoption
  • Microsoft 365 (formerly Office 365)
365 defender has a tool for user security training, it is much more rudimentary than Barracudas, but the interface is much nicer. Both offer email attack testing, reporting, and training, but barracuda offers additional attack types, like file and SMS testing. Both seem to come free with other software and can be brought as add-ons.

Do you think Barracuda Security Awareness Training delivers good value for the price?

Yes

Are you happy with Barracuda Security Awareness Training's feature set?

Yes

Did Barracuda Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of Barracuda Security Awareness Training go as expected?

No

Would you buy Barracuda Security Awareness Training again?

Yes

Barracuda Cloud-to-Cloud Backup, Barracuda Email Security Gateway, Barracuda Cloud Archive (Sonian), Barracuda Essentials, Microsoft 365 (formerly Office 365)
It's great for those without any security training tools, particularly small businesses or those without in-house security teams. However, for those large customers, they will probably do it in-house within their dedicated teams, so it can be more tailored to the organization. Microsoft 365 Defender users will probably not need it either, as Microsofts in-build tools have really come along, and have a much better interface.

Barracuda Security Awareness Training Feature Ratings

Security Awareness Training
7.8
Training Content Library
8
Multilingual Training Content
7
Training Gamification
7
Industry-Specific Security Training
6
Individualized Security Training Plans
8
Phishing Simulations
9
Security Reporting
9
Integration with Security Tech Stack
8
Security
8.5
Role-based user permissions
9
Single sign-on capability
8

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