Citrix Virtual Apps and Desktops (formerly XenDesktop) Reviews

75 Ratings
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Score 7.7 out of 100

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March 03, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Using Citrix Virtual Apps and Desktops (formerly XenDesktop) allows you to do a one to many deployments with apps. Whether you stream them to desktops or host them via web protocols, you can install it once and allow many to use.
  • If you want to minimize IT resources, you can use this program to produce virtual desktops that can be static or allow users to change as needed. There is no need to go to each desk to fix issues with their desktops when they are all centralized and managed via Citrix Virtual Apps and Desktops (formerly XenDesktop).
  • Citrix Virtual Apps and Desktops (formerly XenDesktop) has a great protocol (HDX) that minimizes bandwidth needs allowing you to use Citrix Virtual Apps and Desktops (formerly XenDesktop) to offices or devices with slower internet connections.
  • Citrix Virtual Apps and Desktops (formerly XenDesktop) has a great management interface that allows granular control over all your apps and desktops.
  • Users can bring their own device, whether a mobile or PC type.
  • Citrix Virtual Apps and Desktops Formerly XenDesktop) does have a bit of a learning curve and can get complex at times.
  • Pricing on the system can be a little steep for large deployments considering it is an add on to MS Terminal Services/RDS.
  • An issue that is probably not Citrix Virtual Apps and Desktops (formerly XenDesktop) specific, but since these are virtual apps if used on a connection that has high latency or frequent internet drops users can become frustrated. Unlike true web services, users do require a solid internet connection. Slow is ok; latency is not.
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December 27, 2019
Ivan Sytchev | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • It has a really good end-user experience when using desktop features.
  • It's easy to use Citrix Storefront.
  • Optimization for audio and video is not the best.
  • Logging is very weak and makes it hard to troubleshoot issues.
Read Ivan Sytchev's full review
September 09, 2019
Lochan Kalicharan | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Fast connection
  • Secure connection
  • Ease of use for new and existing users
  • Simple user interface
  • Can run a little slow depending on the applications
  • Overall desktop lag is present
  • Works with Mac but not without issue occasionally.
Read Lochan Kalicharan's full review
November 26, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Centralize data.
  • Ease of user desktop management.
  • Standardization of desktops.
  • It's not cheap to operate.
  • Complex, there are a lot of moving parts, so it takes some dedication to set up and manage.
  • The constant changing of names is annoying (i.e., Virtual Apps and Desktops—formerly XenDesktop).
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June 13, 2019
Anonymous | TrustRadius Reviewer
Score 1 out of 10
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Pros and Cons

  • All Management resources can now be installed on a single server. Reducing the overhead required to maintain a citrix environment.
  • Granularity of the Delivery groups allow you to define allowing a remote user to connect to a random XenDesktop VM or individually assigning VMs to users.
  • HDX RealTime Optimization Pack has stabilized some of the issues of utilizing all of the features of Skype for Business in a ZenDesktop VM.
  • Product documentation is bloated with information and lacks documentation on assisting with first time setup.
  • Customer service offers very little assistance when it comes to using your support contract.
  • Default Policy, out of the box, allows Clipboard, File Share, Printer Sharing, Drive redirection, and others security risks that should be disabled by default.
  • Screenshots are not prevented, other products blank a screenshot or sniping tool image. Watermarks are the only security citrix offers and are disabled by default.
  • Renewal cost of support contract is 80% of initial purchase price. Other companies renewal cost is significantly less.
  • End users who do not properly log off can leave a hung connection, and requires manual deletion of the connection for users to re-connect.
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January 25, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Management of the entire solution is central and intuitive.
  • Printing is simple and easy to manage.
  • Deploying the client and updating it are a challenge at times.
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August 09, 2018
Emily P | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • XenDesktop runs Microsoft Office software very well. It's as speedy as running on your own hard drive.
  • XenDesktop enables users to easily share files across shared servers.
  • XenDesktop makes it easy for IT in other locations to troubleshoot user issues.
  • XenDesktop is not good for running Adobe Creative Suite.
  • XenDesktop is not good for color accuracy when compared to print output.
  • XenDesktop is not good for fast response when accessing large image files.
Read Emily P's full review
May 01, 2017
Brianna DeWitt | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • Can be accessed from anywhere
  • One central location for everything to be stored
  • Sometimes the system freezes
  • I've run into issues where it tells me I have multiple instances of a program running even if I don't
  • I wish the mobile versions worked better
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April 21, 2017
Mary Kylee Rice | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • Security
  • Authorization
  • Desktop mirroring
  • Speed could be improved. But this will always be an issue for connecting to servers.
  • Direct mirroring of desktop would be better than a similar desktop setup for all employees.
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February 27, 2017
Khanh Thai | TrustRadius Reviewer
Score 7 out of 10
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Pros and Cons

  • Remote access. Even with high latency, HDX helps with working no not so ideal situations
  • PVS server lower IOPS and faster image management
  • USB redirection is a nice for remote users
  • Technical support is lacking.
  • Flash or HTML Videos lag with Zero clients.
  • Support cost is expensive when their support is really poor.
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April 20, 2017
Michael Wachter | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • It makes connecting and managing a server through VDI simple.
  • Easy to access through the Citrix XenApp for anyone regardless of location.
  • Gives options for Dedicated, Full Screen, and Partial Desktops.
  • Sometimes the VDI system can be in maintenance mode which keeps users from being able to connect to them.
  • No other issues reported.
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May 06, 2016
Denis Peach | TrustRadius Reviewer
Score 6 out of 10
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Pros and Cons

  • XenDesktop 7 provides two effective methods of managing session host updates and keeping them consistent within a machine group. In prior versions of XenApp/Metaframe, each host had to be updated individually resulting in inconsistencies across the resource pool.
  • XenDesktop 7 provides several efficient methods to maximizing session performance while minimizing bandwidth utilization. We can effectively facilitate an average of 8-10 clinicians at a remote site across a 1.5MB WAN link, working in multiple applications, printing, scanning and streaming video.
  • XenDesktop 7 enables user mobility by using a common interface across multiple platforms - Windows/Linux/IOS and OS X.
  • Monitoring and troubleshooting tools are lacking. Unless you can afford the costly step up to Platinum licensing, there is little native visibility into the Inner workings of the system, or into the ICA tunnel protocols. there are third party tools available, but because ICA is licensed by Citrix, there are only a few vendors who have the ability to really see what is occurring under the covers.
  • Profile management is very sloppy. Once again, a third party tool is required to effectively manage roaming profiles and keep login times down to a manageable level. UPM allows profiles to grow dramatically and requires careful monitoring and frequent intervention.
  • The Citrix Receiver client (Windows) is quirky and often causes end user performance and UX issues. Installing and upgrading the client is not straightforward or easy, although Citrix has been improving this weakness in recent releases.
Read Denis Peach's full review
October 08, 2015
Jay Oliphant | TrustRadius Reviewer
Score 7 out of 10
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Pros and Cons

  • XenDesktop gives speedy access to a full Windows desktop using its own ICA protocol. This is far and away better; a better experience than remote desktop which can "draw" slowly over low bandwidth connections.
  • XenDesktop can leverage local resources like dual monitors, and printers to provide a rich multimedia experience and make the user feel like they are using a local desktop.
  • XenDesktop eliminates data residing on local devices, which can help in the event of an endpoint being stolen or damaged. The user can be assigned a new laptop/desktop, download the Citrix client, and immediately re-connect to all their applications and data.
  • XenDesktop can benefit from application virtualization suites like Microsoft App-V, however this functionality isn't built into XenDesktop. Some products are close like personal vDIsk, but the ability to manage a single image and stream users' application to that image would lessen maintenance.
  • XenDesktop used to offer a free 10 user version (Express) in XenDesktop 5.X however this is no longer available in 7.6 and is sorely missed to help ease customers into XenDesktop. Most all of the Express installs that I performed in 5.X became licensed and paying customers after 10 seats.
  • Remote access requires Netscaler which can be tricky to setup. This would mostly be a request to make NetScaler setup more seamless, intuitive, and wizard driven.
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October 16, 2015
Ben Tusa | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Flexibility to find the best configuration for your company's needs.
  • Good options/tools for managing the environment.
  • Suite of products that support XenDesktop like Storefront and NetScaler.
  • Well established company in Citrix that has been developing this technology for over 20 years.
  • While you can present multiple global sites in one pane of glass to users, from an administrative standpoint they must be managed separately.
  • XenDesktop is more complex than previous Citrix products (XenApp).
Read Ben Tusa's full review
October 09, 2015
Brad Eley | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Minimizes new desktop provisioning time.
  • Allows for a standard desktop image which increases stability, decreases downtime, and simplifies updating.
  • Increases user productivity while moving between devices.
  • For 2008 R2 Hyper-V environments, if VMM goes offline no new connections to desktops can be made. VMM cannot be clustered making it a single point of failure.
  • Desktop Director could be more robust.
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October 08, 2015
Jay Mody | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Key strength lies in Citrix's proprietary protocol ICA/HDX. It can handle traffic over high latency network very well.
  • New FMA (Flexible Management Architecture) is a unified platform to deliver virtual desktops, application & physical PC access.
  • XenDesktop is Hypervisor agnostic. We can run it on VMware ESX, Citrix XenServer or Microsoft Hyper-V.
  • Support for webcam & softphone.
  • Definitely want to see improvement & bug fixes in RemotePC access.
  • Offline VDI & application access to offset threat from Microsoft's Direct Access technology.
Read Jay Mody's full review
October 06, 2015
Preston Gallwas | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • XenDesktop allows for connections from any type of device.
  • XenDesktop has fantastic delegated administration, allowing for large IT organizations to delegate tasks to support desk, junior and senior engineers.
  • XenDesktop integrates desktop and application delivery seamlessly and is backed by the leader of the industry for decades.
  • Provisioning XenDesktop with Provisioning Services provides unparalleled scalability and performance at a fraction of the time, cost and effort of other solutions.
  • Some legacy features have not yet made it to newer versions of XenDesktop architecture, specifically around troubleshooting information from EdgeSight.
  • Citrix level 1 support can be painful at times.
  • While nothing else compares to XenDesktop in terms of features and functionality, the lesser-featured rivals can be less expensive, so it can be a battle to demonstrate the total cost of ownership (TCO) against alternative solutions that have hidden costs.
Read Preston Gallwas's full review
October 06, 2015
Josh Farlow | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • Delivery of a virtual desktop across a high latency/high packet loss connection: When Citrix introduced Framehawk, we were excited to get it into production. The feature seems to work pretty well, but even the base implementation, when correctly configured, works well across the WAN.
  • Access Interface: When users access the Web front-end or Receiver interface, it is a visually pleasing experience and invites users to connect to "Work".
  • Scalability: Citrix allows us to scale our deployments in a quick and easy way with Machine Creation Services (MCS), or Provisioning Services (PVS). We have many small clients with dedicated images and with MCS we can give them the benefit of a fresh "Golden Image" without the added cost of additional servers.
  • File accessibility: Currently, Citrix offers the ability to transfer files to and from their virtual desktop via client mapped drives. This works ok, but can be clunky and a little slow at times. ShareFile is a good segueway, but can be a little cumbersome to set up in a Hosted-Shared environment.
  • Offline access: With XenClient, users can run offline instances of virtual machines and still get the benefit of the virtual machine managed from the datacenter. The process isn't very seamless and could be more integrated into XenDesktop. If a XenDesktop virtual desktop could be delivered to a users local machine and then cached, that would be a great solution.
Read Josh Farlow's full review
May 06, 2016
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Easy to provision machines
  • Easy to update systems
  • Easy to apply policies
  • Better user control
  • Better reporting
  • More open API
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October 09, 2015
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Pros and Cons

  • XenDesktop does a very great job at load balancing our applications and desktops across servers. It uses a load evaluator index to gauge the load on the server and sends new connections to the server in the group with the lowers LEI.
  • The integration into our VMware environment has been critical. Using Machine Creation Services, I am able to create an image and all machines created from that image are reset to it upon reboot. No more worrying about a user corrupting one server and having to rebuild it or deploy again from a VMware template. Creating a new server in a group is easy and fast.
  • Management of user sessions within XenDesktop's Director is simple and straight forward. Finding and managing a user's session is without complication.
  • The Director leaves a lot to be desired. I have had to resort to scripts and a custom page to get the information I need to properly manage our environment. The previous EdgeSight had detailed information that this just seems to leave out. There is no way to customize views, add or remove content, or otherwise customize for our brand.
  • One thing left out from this version that was in previous versions, was the ability deploy applications from all servers, not just those in a delivery group. As it is set up now, you can only deploy an app to a specific set of servers in a delivery group. If I have Group A running SAP and Group B running Office, only Group B can host Office for the users, even if Group A has Office installed. It would make better use of my servers if I could have on application run from both groups and still load balance properly. It is possible to have it run from both delivery groups, but the load balancing functionality appears to not work correctly.
  • A new functionality in the Feature Packs (1 and 2) was session recording. The functionality is useful, but is still clunky and uses a large amount of storage space. I have yet to see a way to auto purge old recordings without manually deleting them. Storage may be cheap now, but it still needs to be managed and used wisely. Being able to purge old recordings would go a long way.
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October 09, 2015
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Pros and Cons

  • Great for remote office deployments as it usually resides in the same data center as the servers and provides much quicker access to the resources avoiding high latency that is common on the intercontinental connections
  • Good choice for the DR as it can be migrated between the data centers if needed.
  • Good solution for remote access providing extra security over a VPN connection.
  • Using XenDesktop on a non computer device is a bit cumbersome.
  • Not ideal for traveling users, who would need to work offline and carry a laptop with them to be able to use the XenDesktop.
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What is Citrix Virtual Apps and Desktops (formerly XenDesktop)?

Citrix Virtual Apps and Desktops (formerly XenDesktop) is a virtual desktop infrastructure (VDI) and application virtualization solution from Citrix.

Citrix Virtual Apps and Desktops (formerly XenDesktop) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Virtual Apps$375

Citrix Virtual Apps and Desktops (formerly XenDesktop) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No