Support has been amazing compared to Optim. Further, new features are very regular with File-AID - I can't remember the last time Optim had a significant update. File-AID support is very receptive to feature requests and reported bugs, including sending out hotfixes quickly.
File-AID provides a cross-platform file and data management solution that enables developers and QA staff to quickly and conveniently access necessary data and files instead of hunting around for them. In turn, developers devote less time to data-related tasks and spend more time developing new functionality and managing production problems. Rightsizing test data provides confidence to make code changes without unintended consequences.