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Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent
Formerly Inference Studio

Overview

What is Five9 Intelligent Virtual Agent?

Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all…

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Recent Reviews

Five9 it

9 out of 10
January 13, 2022
Incentivized
Aids with the identification, qualifying process and customer need assessment. While creating a great handoff between channels and calling …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Unavailable

What is Five9 Intelligent Virtual Agent?

Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Five9 Intelligent Virtual Agent?

Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.

Five9 Intelligent Virtual Agent Video

Inference Studio

Five9 Intelligent Virtual Agent Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Reviews

(1-1 of 1)
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January 13, 2022

Five9 it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Aids with the identification, qualifying process and customer need assessment. While creating a great handoff between channels and calling campaigns. Generally very good
  • pre qualify processing
  • real time analytics
  • scores calls quality
  • more training would be good
  • documentation and case study materia;
It works great in the pre-qualify area
  • seemless interface
  • quality
  • cost effectiuve
  • pre qualify process is big
  • real time analytics are great
  • Five9
It does an excellent cost-effective job
300
Mostly sales and relationship management use Five9
100
sales and admin use this function
  • safety
  • data security
  • efficiency
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