Five9 Intelligent Virtual Agent vs. Google Cloud Dialogflow

It works great in the pre-qualify area

Incentivized

Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.

Incentivized

• pre qualify processing
• real time analytics
• scores calls quality

Incentivized

• Best user interface
• Advanced training modules
• Best NLP and NLU engine

• more training would be good
• documentation and case study materia;

Incentivized

• Some of the features are still in beta phase.
• The languages available are still limited.
• The advanced features may not be accessible to new users.

Incentivized

It just delivers, even being somewhat rough to get used to it. Users just love it as it feels polished - very well balanced, good chat flows, good workflows, good response time and good usability. It's just somewhat complicated to setup at first glance though, with a semi steep learning curve compared to other solutions around the market.

Incentivized

Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool

Incentivized

It does an excellent cost-effective job

Incentivized

• pre qualify process is big
• real time analytics are great

Incentivized

• Robust platform
• Reliability and security
• Highly scalable for professional usage