TrustRadius

Five9 Intelligent Virtual Agent vs. Microsoft Copilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.1 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Microsoft Copilot
Score 9.1 out of 10
N/A
Microsoft Copilot (formerly Bing Chat Enterprise) is an AI chatbot for the web and for work, available as a knowledge assistant to employees. Copilot is available at not additional cost with Microsoft 365 E3, E5, Business Standard, Business Premium, and A3 or A5 for faculty licenses.N/A
Pricing
Five9 Intelligent Virtual AgentMicrosoft Copilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentMicrosoft Copilot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentMicrosoft Copilot
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Five9 Intelligent Virtual AgentMicrosoft Copilot
Small Businesses
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9 Intelligent Virtual AgentMicrosoft Copilot
Likelihood to Recommend
9.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Five9 Intelligent Virtual AgentMicrosoft Copilot
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Microsoft
It is a great tool for the UX designers because it can generate initial images according to your needs, it is also a lifesaver when you need to have initial statistics or research about the users or their behavior, but on the other hand you need to have the criteria to know if the tool is giving you the exact information that you requested, or if the information is not 100% true.
Verified User
Anonymous
Read full review
Pros
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
SM
steven mikutel
Information Technology Auditor
Read full review
Microsoft
  • Generate Images
  • Answer questions
  • Create content
  • Explain a variety of topics
Verified User
Anonymous
Read full review
Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Microsoft
  • Sometimes it has some errors during the response
  • The answers to certain questions might not be 100% accurate
  • It is not possible to iterate or modify the generated images
Verified User
Anonymous
Read full review
Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Microsoft
I love Bing Copilot because it is integrated to Bing, I can have the answers easily using my phone or my laptop. The answers show the links just in case one needs to have further information about a topic, and somehow the tool feels friendlier than the other tools such as Google Bard or ChatGPT. The quality of the generated images is great as well
Verified User
Anonymous
Read full review
Return on Investment
Five9
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
Microsoft
  • I have increased my productivity about 30% more since I started using Bing Copilot
  • It has been very easy to use and implement to my daily activities in my current job
  • It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas
Verified User
Anonymous
Read full review
ScreenShots