Five9 Intelligent Virtual Agent vs. Microsoft Copilot

It works great in the pre-qualify area

Incentivized

I highly recommend its usage in Teams meetings to prepare a session transcript, meeting minutes,
next steps and recognize speech by person. Also within the meeting recording, there is separation between the people talking at the time. The Copilot image creation is very accurate and useful to
customize my PowerPoint presentations and other documents

Incentivized

• pre qualify processing
• real time analytics
• scores calls quality

Incentivized

• Create custom chatbot agents
• Native support for all M365 applications
• Finding content and answering questions with organisational context
• Developing content with organisational context

Incentivized

• more training would be good
• documentation and case study materia;

Incentivized

• The document of the use of Copilot is weak.
• Copilot Deployment Kit is not written clearly.
• The integration of Copilot on MS Office is not perfect.

Incentivized

Absolutely!!! I have a high regard for the product and will use it for years to come.

Incentivized

I appreciate most of what Copilot offers so far. However, I wish Copilot Studio provided more functionality. Currently, I find it easier to create a custom GPT in ChatGPT. When trying to generate the same automated process, ChatGPT feels more intuitive. That said, because ChatGPT doesn’t integrate with my Microsoft 365 apps, Copilot has an advantage. I believe it will continue to improve.

Incentivized

It does an excellent cost-effective job

Incentivized

Since we use Microsoft 365 apps in our day-to-day work, we didn't have to choose Copilot over any other AI. It just came with the subscription. However, I would still use it over ChatGPT because Copilot is integrated with all the major Microsoft apps that we use. We dont need to log into a separate AI over a browser. I also think our company data is far more secure while we use Copilot

Incentivized

• pre qualify process is big
• real time analytics are great

Incentivized

• I have increased my productivity about 30% more since I started using Bing Copilot
• It has been very easy to use and implement to my daily activities in my current job
• It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas

Incentivized