Pretty Satisfied
Updated March 13, 2025

Pretty Satisfied

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Mainly for customer support, and outbound messaging. It is easy to use, very user friendly and any new employee gets along in a very smooth way.
The filters to select the appropriate audience are great, and it seems, they are also easy to set up since our developers' team always pulls up the labels asked pretty quickly.

Pros

  • Filters for outbound messaging
  • Easy set up
  • User friendly
  • Nice community of other users

Cons

  • Reports could be better
  • Pricing is very complicated, especially if you're not in the US
  • Being able to change a value from text to number would be awesome
  • Faster responses for customer support
  • Faster new employee training
No one needs to explain things to you if you ever worked with an online customer service. Everything is easy to find and you will get along by yourself.
We got some personalized labels that gets data from our database, these are the most wholesome because we can treat our users based on their use and other parameters we need. Some other tools for scheduling meetings, and much more you can see on their app market place. Everytime I needed was simple as a 2 to 3 clicks away
With a few clicks, you can have your schedule set up. Pretty simple and not needing help from dev teams make everyone works faster

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I wouldn't recommend to companies that would see it as an expense. Using Intercom is an investment, and the more you use it, the better your Customer Experience will be.
It makes a lot of sense to have all their features, this will make both sides (you and your CS Team & end users) run smoothly. Be aware that they will charge for leads saved on their platform, so I would suggest having only active users live on your account while former trials and top-of-the-funnel leads could be stored in another place with cheaper costs.

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