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KronoDesk

KronoDesk

Overview

What is KronoDesk?

KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

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Learn from top reviewers

KronoDesk as solid KnowledgeBase

Rating: 10 out of 10
November 30, 2017
Vetted Review
It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base. The integration with Sp...
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Peter A.A.M. Maas
Executive - Information Technology
Senior System Architect
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Pricing

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20-User

$10

Cloud
Per User per Month

10-User

$16

Cloud
Per User per Month

Single

$19

Cloud
Per User per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.inflectra.com/Purchase

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is KronoDesk?

KronoDesk Features

  • Supported: Customizable Dashboards for Users & Support Agents
  • Supported: Flexible Help Desk Ticketing with Customized Workflows
  • Supported: Self-Service Knowledge Base
  • Supported: Integrated Support Forums
  • Supported: Powerful Reporting Features

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums

KronoDesk Integrations

KronoDesk Competitors

KronoDesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish, French, German

KronoDesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Excellent Support for Customers: Users have praised kronodesk for its excellent support system, allowing them to easily raise issues with agents. This has been mentioned by multiple reviewers, indicating that the software effectively facilitates communication between customers and support staff.

Diverse Functionality: Reviewers appreciate the diversity offered by kronodesk, which allows them to multitask in different directions. This suggests that the software offers a wide range of features and functionalities that cater to various needs.

User-Friendly Interface: Users have found kronodesk's user interface to be astonishingly friendly and surprisingly easy to use. This positive feedback implies that the software has an intuitive design, making it effortless for users to navigate and efficiently perform tasks.

Slow Performance: Some users have experienced slow performance with the software, which they attribute to the high number of agents using it at work. This issue has been mentioned by multiple reviewers and may impact overall productivity.

Lack of Customization Options: Users have expressed frustration with the lack of customization options in certain areas of the software that do not meet their company's specific needs. Several reviewers have highlighted this drawback, indicating a desire for more flexibility and adaptability within the software.

Limited Integration with Exchange Server: The inability to link the software to an exchange server has been mentioned as a limitation by some users, limiting its functionality for those who rely on such integration. This issue has been raised by multiple reviewers, suggesting a need for improved compatibility with other systems.

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KronoDesk as solid KnowledgeBase

Rating: 10 out of 10
November 30, 2017
Use Cases and Deployment Scope
It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base.
The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.
Pros
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Cons
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Likelihood to Recommend
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
KronoDesk Feature Ratings
Incident and problem management (6)
90%
9.0
Organize and prioritize service tickets
90%
9.0
Expert directory
90%
9.0
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
90%
9.0
Ticket creation and submission
90%
9.0
Ticket response
90%
9.0
Self Help Community (2)
90%
9.0
External knowledge base
90%
9.0
Internal knowledge base
90%
9.0
Multi-Channel Help (5)
92%
9.2
Customer portal
90%
9.0
IVR
90%
9.0
Social integration
90%
9.0
Email support
100%
10.0
Help Desk CRM integration
90%
9.0
Return on Investment
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Alternatives Considered
Several freeware/shareware tools like Bugzilla are missing integration with other systems.
HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.

Other Software Used
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