KronoDesk vs. Spiceworks Help Desk
KronoDesk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
KronoDesk | Spiceworks Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
KronoDesk | Spiceworks Help Desk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
|
KronoDesk | Spiceworks Help Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
KronoDesk | Spiceworks Help Desk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KronoDesk | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | 9.1 (1 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
KronoDesk | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | Inflectra Corporation | Spiceworks Ziff Davis |
Pros | Inflectra Corporation | Spiceworks Ziff Davis |
Cons | Inflectra Corporation | Spiceworks Ziff Davis |
Likelihood to Renew | Inflectra Corporation No answers on this topic | Spiceworks Ziff Davis |
Usability | Inflectra Corporation No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Inflectra Corporation No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Inflectra Corporation No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Inflectra Corporation No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Inflectra Corporation | Spiceworks Ziff Davis |
Return on Investment | Inflectra Corporation | Spiceworks Ziff Davis |
ScreenShots | KronoDesk Screenshots |