GridBuddy Connect vs. KronoDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GridBuddy Connect
Score 8.0 out of 10
N/A
GridBuddy Connect, from Validity, is a data productivity platform that keeps teams more focused on growing the business rather than updating data. GridBuddy Connect combines data from separate systems into an editable, spreadsheet-simple view. Users finally have all insights they need in one place, and they can engage confidently using the right data.N/A
KronoDesk
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
Pricing
GridBuddy ConnectKronoDesk
Editions & Modules
No answers on this topic
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
Offerings
Pricing Offerings
GridBuddy ConnectKronoDesk
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GridBuddy ConnectKronoDesk
Top Pros

No answers on this topic

Top Cons
Features
GridBuddy ConnectKronoDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GridBuddy Connect
-
Ratings
KronoDesk
8.2
1 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.21 Ratings
Expert directory00 Ratings8.21 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings8.21 Ratings
Ticket creation and submission00 Ratings8.21 Ratings
Ticket response00 Ratings8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
GridBuddy Connect
-
Ratings
KronoDesk
8.2
1 Ratings
6% above category average
External knowledge base00 Ratings8.21 Ratings
Internal knowledge base00 Ratings8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
GridBuddy Connect
-
Ratings
KronoDesk
8.4
1 Ratings
9% above category average
Customer portal00 Ratings8.21 Ratings
IVR00 Ratings8.21 Ratings
Social integration00 Ratings8.21 Ratings
Email support00 Ratings9.11 Ratings
Help Desk CRM integration00 Ratings8.21 Ratings
Best Alternatives
GridBuddy ConnectKronoDesk
Small Businesses
Affinity
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Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GridBuddy ConnectKronoDesk
Likelihood to Recommend
7.9
(13 ratings)
9.1
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
GridBuddy ConnectKronoDesk
Likelihood to Recommend
Validity
1. Making broad changes to data, like moving ownership of records from one user to another for a new Sales Rep or a moved Sales Rep. 2. Making broad changes to data for product changes, product introductions and such (product naming changes, product description changes, etc.). I recently had to make a change to the name of a Product Option. Product Options are a sub-object related to Product. This name change was in 22 places. Okay, 18 [is] not a lot, but to make this change individually 22 times is still very tedious and takes too much of my time. Instead, I set up my Grid with the Object and sub-Object and made all 22 changes at once with a mass change. Piece of cake. And I don't have to go back to several of the records to see if the change was made successfully (something you have to do with Dataloader). I could see the effective change all at once on my Grid screen.
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Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
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Pros
Validity
  • Reshapes the user Interface into an intuitive, clean, easy and thoughtful way, meaning Salesforce can be practically used for applications that (in my Opinion) salesforce was never designed for.
  • Mass updates are a God send, Leaving quick and meaningful notes, setting up meetings with clients or upcoming calls to maintain contact, all from the same screen without information overload... a real achievement.
Read full review
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
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Cons
Validity
  • Does not allow users to create new Campaign Member records; we would like to be able to add multiple Campaign Member records to a Campaign in a Grid.
  • Does not allow users to create new Task records; we would like to be able to add multiple Tasks records related to the same user but multiple Opportunities and Contacts.
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Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
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Likelihood to Renew
Validity
- Easy of use - Visual nature of using the product (as compared to Dataloader) - Quickness of making changes/updates/edits to long lists of records, live and real-time
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Inflectra Corporation
No answers on this topic
Usability
Validity
- Ease of use - Real-time and visible nature of making mass changes - Ease of setting up a Grid - Ease of filtering the Grid to see the records that I need to change
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Inflectra Corporation
No answers on this topic
Implementation Rating
Validity
GridBuddy was very easy to implement
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Inflectra Corporation
No answers on this topic
Alternatives Considered
Validity
This is the 1st inline editing product we have tested. The only reason we would ever go with another product is the price.
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Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
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Return on Investment
Validity
  • Our sales executives save a lot of time reviewing all opportunities in a single editable view.
  • Gridbuddy improves the functionality of our CRM by allowing us to edit multiple opportunities in one place.
  • It is generally faster and easier to build a report in GridBuddy than it is in SAP C4C.
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Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Read full review
ScreenShots

GridBuddy Connect Screenshots

Screenshot of Conditional formattingScreenshot of ForecastingScreenshot of ConnectorsScreenshot of Mass UpdateScreenshot of Multi-object inline editing

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums