Introhive vs. KronoDesk

Introhive is great as a sales enablement tool. It helps to track relationships, especially when going after a new prospect. We spend a lot less time updating information in our CRM. I like that data is real-time and syncs in the background, making sales relationships easier to manage and pinpoint.

Incentivized

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.

• UX is clean and nice to navigate.
• It's easy to search for relationships.
• The leaderboard adds gamification to the system.

Incentivized

• As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
• The overview and tracking are most important to me.

• The login URL is tricky for users to remember.
• Smartsync can be tricky and not work at times.
• There are potential data concerns with personal information/contacts being synced if you don't opt-out.

Incentivized

• The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
• A quick issue entry with the most important information would be helpful.
• A "live" report that can contains my current "hot" issues would be helpful.

We love the tool but it has gone way up in price from when we first implemented it

Incentivized

Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.

• It helps us to track our relationships with prospects.
• It saves us numerous hours updating our CRM.
• We capture contacts we didn't know existed.

Incentivized

• The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.