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CINNOX has proven to be invaluable for businesses seeking to provide seamless and integrated customer experiences. Users have been able to …
Overview
What is CINNOX?
CINNOX is a SaaS platform designed to elevate customer and staff experiences with omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions in order to deliver seamless humanised customer engagement that delights and exceeds…
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What is CINNOX?
CINNOX is a SaaS platform designed to elevate customer and staff experiences with omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions in order to deliver seamless humanised customer…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.cinnox.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is CINNOX?
CINNOX is a SaaS platform designed to elevate customer and staff experiences with omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions in order to deliver seamless humanised customer engagement that delights and exceeds expectations.
CINNOX Features
- Supported: Omnichannel integration
- Supported: Unified communications
- Supported: Team collaboration
- Supported: Advanced call features
- Supported: Enquiry management features
- Supported: Advanced security and password policies
CINNOX Screenshots
CINNOX Videos
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maaiiconnect solution for exhibitions and events
How to set up and install the maaiiconnect communications widget - no coding required
CINNOX Competitors
CINNOX Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | worldwide |
| Supported Languages | Traditional Chinese, Simplified Chinese, English, Thai, Italian |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CINNOX has proven to be invaluable for businesses seeking to provide seamless and integrated customer experiences. Users have been able to leverage the software's toll-free call redirection feature to their call center, enabling them to efficiently handle international customer service inquiries. By centralizing conversational data from various channels, CINNOX has empowered users to gain a comprehensive understanding of their customers, facilitating better decision-making and personalized interactions. Additionally, the software's ability to unify conversations from different channels has helped businesses retain and reach out to customers within their SLA timeframe.
Another key business problem solved by CINNOX is the reduction of workload associated with managing multiple platforms. Users have praised the software for its ease of use in assigning staff to different directories or destination numbers, streamlining operations and freeing up valuable time. Moreover, CINNOX's all-in-one platform enables businesses to handle web calls, phone calls, and SMS in one convenient location, eliminating the hassle of switching between different communication tools. The automatic generation of call reports and analytics provided by CINNOX has also been highly appreciated by users, saving them time and effort in generating valuable insights.
Furthermore, CINNOX offers cost-effectiveness and flexibility in web-based communication. Users have highlighted its convenience as a web-based tool that can be accessed from anywhere, making it an ideal solution for remote teams or individuals who require mobility. The stability and reliability of the software have been commended, ensuring consistent and effective communication with customers even in emergency situations.
While CINNOX has addressed many business challenges effectively, some users have expressed the need for improved management of client inquiries across different communication channels. However, they remain hopeful that CINNOX will continue to evolve and provide solutions to address this issue. Overall, users find CINNOX's interface appealing and appreciate its smooth installation process, which enhances their overall work experience while facilitating collaboration, project handling, and efficient management of messages and phone calls in one window.
Time-saving and convenient solution: Several users have found Cinnox to be a time-saving and convenient solution for managing customer inquiries across multiple channels, such as Facebook, DID number, and WeChat. They appreciate the ability to centralize communication in one platform, streamlining their workflow and making it easier to respond to customers efficiently.
International communication at good rates: Some users have praised Cinnox for enabling them to communicate with overseas suppliers through international calls at good rates. This feature has proven valuable for businesses conducting international operations, allowing them to easily connect with suppliers without incurring high costs.
Customer-friendly digital ecosystem: Users appreciate that Cinnox offers a customer-friendly digital ecosystem. With features like a web link to start live chat sessions or web calls directly from previous interactions, the software provides quick and convenient answers. The intuitive interface makes it easy for both customers and employees to navigate the platform effectively.
Unreachable Hotline: Some users have experienced difficulty reaching the supporting hotline, causing inconvenience for them.
Limited Text Messaging Spacing: Reviewers have mentioned that the limited spacing for text messaging on mobile phones can be problematic.
Lack of ChatGPT Support: The software does not currently support ChatGPT, which has been a disappointment for some users.
Users have made several recommendations for maaiiconnect based on their experiences. They consider maaiiconnect to be a unique system with affordable pricing and a wide range of features. Additionally, they highly recommend maaiiconnect for customer service and client communication. Some users suggest considering similar alternatives before purchasing maaiiconnect. For client interactions, especially for smaller teams, users recommend using maaiiconnect because of its affordability, unique features, and positive impact on customer communication and service. Overall, the feedback from users highlights the value and effectiveness of maaiiconnect in various business scenarios.