NICE Nexidia Analytics
NICE Nexidia Analytics
Nexidia has been used within our company for speech analytics. It also helped us to identify words and analyze audio patterns to detect …
It’s a very smooth process, I really enjoyed how easy and simple it is. It was difficult some days to transfer calls but besides that, …
If you deal with escalated customers, Behavioral Analytics in a must have for your customer service representatives.
The Mattersight Behavioral Analytics website is truly one of my favorite to use and teach. Currently it's used not only for showing the …
We use Mattersight Behavioral Analytics (BA) for our inbound and out bound customer service reps. Our QA department uses BA for conducting …
UnitedHealth Group-Optum Global Solutions (UHG-OGS) firmly believes that a customized service is very much needed to help people live …
The Mattersight Behavioral Analytics is taught to every employee in our company. This insightful material identifies valuable ways for our …
We use Behavioral Analytics (BA) not only as a source to monitor calls our staff takes, but as a great customer service and coaching tool. …
Mattersight is used by my organization as a tool to assist our agents with recognizing their own communication preferences, as well as our …
Mattersight Behavioral Analytics is such an excellent tool which helps the business reach its goals. Understanding the different customer …
The Behavioral Analytics program is used in the United Healthcare Consumer Services division as a way to help agents understand …
Mattersight Behavioral Analytics is used to help our Customer Advocates(CAs) provide excellent concierge customer service by recognizing …
We are a collections department and we use Mattersight Behavioral Analytics to supply us 100% call recording and to perform linguistic …
It is currently being used by most of the organanization that involves contact with our customers in a call based capacity. It allow us to …
Our customer service and sales departments leverage Mattersight Behavioral Analytics to identify coaching needs, improve consistency of …
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NICE Nexidia Analytics is based on the company's acquisitions of Nexidia and Mattersight.
- Supported: Predictive NPS – Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation
- Supported: Predictive Metrics – When you combine your CRM or survey data with Mattersight Analytics, you can use call outcomes to make smarter business decisions
- Supported: Alerts – Proactively identify and report on key events
- Supported: API Platform – Access thousands of data elements through Mattersight’s open API platform
- Supported: Automatic Call Categorization – Automatically categorize 100% of calls against enterprise and organic libraries to reduce the need for agents to select a call reason in agent desktop applications
- Supported: Trending Topics – Synthesize your unstructured conversation data into customer sentiments, and tie insights to your CRM data to improve business outcomes
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|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||0%|
|Enterprises (more than 500 employees)||100%|
|Supported Countries||United States|
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