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Personality Matters
May 19, 2016

Personality Matters

Marygail Talbot | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattersight Behavioral Analytics

The Mattersight Behavioral Analytics is taught to every employee in our company. This insightful material identifies valuable ways for our employees to recognize their own preferred ways of communication. It also provides a deep understanding of how to interact with their peers, their managers and our clients. The knowledge the employees gain from these trainings can also provide insight and benefits in their personal relationships as well. I have found the impact to be incredibly positive, it has improved communication across the entire company.
  • One of the many things that impacts the learner is the way each individual can relate to the material being taught. Mattersight Behavioral Analytics is not an obscure philosophy, but rather well researched material that relates to everyone in a very personal way.
  • The impact of speaking to ones preferred way of communicating is powerful. When you are able to back the material up with relatable examples of real people, then you have something special, that most would buy in to. Mattersight Behavioral Analytics does a remarkable job of bringing in identifiable people for learners to relate to; celebrities; political figures; historical examples and even TV characters.
  • The Mattersight Behavior Analytics material helps employees identify ways of recognizing distress in customers. This is a remarkable tool for pre-empting an escalation. When you are able to teach language clues to your employee in order to help them recognize when they have a client who is in distress, you have empowered that employee with valuable knowledge. Now they know, based on the clients language what words they can use (or not use), to de-escalate.
  • The specific techniques taught in this material is a valuable resource for any business.
  • There are a lot of great examples, I would like to see is more current examples of the 6 different personalities represented.
  • I would like to have more energizers, openers and closers based around the Mattersight Behavioral Analytics material.
  • Employee Satisfaction
  • Customer Satisfaction
  • First Call Resolution
There is not a business that would not benefit from incorporating the Mattersight Behavioral Analytics material. This information helps employees and managers better communicate with each other. The impact on your clients can be your biggest win. You or your employees interact with people in many ways, whether by email, phone, or in person, the material will provide valuable insight of how to strengthen those relationships and provide complete resolution with the first interaction.