Perfect Product of ProProfs
April 22, 2019
Perfect Product of ProProfs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ProProfs Knowledge Base
My experience with ProProfs Knowledge Base has been good so far. I used it to create a corporate wiki that works like a knowledge bank, where employees can find any information related to my firm. The wiki is currently being used by teams across different divisions and it has gotten a positive response. No more emailing back and forth to get information. A single centralized wiki serves the purpose pretty well.
- It helps in creating an internal knowledge base that employees from different teams can access to find and share information.
- Creating a customer support knowledge base is quite simple with this software. The customization and branding options it has have helped in giving the knowledge base a professional and appealing look.
- Its conditional content feature allows setting specific conditions that control content visibility. This helps in restricting or allowing access to a page.
- Right now the templates that it provides have the same structure. It would be great if the company could come up with more templates of different styles.
- It would be great if the tool’s in-app help widget had some customization options.
- The company should come up with a mobile app for ProProfs Knowledge Base software. This will make it easy to get acquainted with the software and its features.
- Improved collaboration among teams.
- Inducting new employees has gotten easier.
- Eliminated the need to organize formal training sessions for employees.