As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
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ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
Click Field Service Edge (CFSE) is a field service management software solution, offered in a modular fashion to meet the needs of a wide range of organizations. CFSE is available in 4 editions, Essential, Professional, Professional Plus and Ultimate, reflecting different base levels of capability. These editions are supplemented by additional modules. This gives field service organizations the flexibility to adopt the features and functions they need, and to expand as and when their business requirements evolve.
Click (ClickSoftware) was acquired by Salesforce in August 2019. The solution will be offered as part of the Salesforce Service Cloud solution.
Frequently Asked Questions
Salesforce Field Service, including and replacing the former Click Field Service Edge (CFSE) that was acquired with ClickSoftware by Salesforce in 2019, is a field service management software solution, offered in a modular fashion to meet the needs of a wide range of organizations. The solution is designed to give field service organizations the flexibility to adopt the features and functions they need, and to expand as and when their business requirements evolve.
The most common users of Salesforce Field Service (Click Field Service Edge) are from Mid-size Companies and the Computer Software industry.