6 Ratings
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Score 9.1 out of 100
15 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • HouseCall Pro is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

HouseCall Pro

70%
2 Ratings
1.0

Salesforce Field Service (Click Field Service Edge)

10%
3 Ratings

Likelihood to Renew

HouseCall Pro

N/A
0 Ratings
8.5

Salesforce Field Service (Click Field Service Edge)

85%
2 Ratings

Online Training

HouseCall Pro

N/A
0 Ratings
7.3

Salesforce Field Service (Click Field Service Edge)

73%
1 Rating

Likelihood to Recommend

HouseCall Pro

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs
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Salesforce

ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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Pros

HouseCall Pro

  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications
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Salesforce

  • They apparently have an excellent sales team.
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Cons

HouseCall Pro

  • Job costing
  • QBO integration
  • Reporting
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Salesforce

  • ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
  • ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
  • ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.
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Pricing Details

HouseCall Pro

Starting Price

$65 per month 1 user

Editions & Modules

HouseCall Pro editions and modules pricing
EditionModules
Start651
Grow1492
Manage2293
XLContact sales team4
Additional Users305
Sales Proposal Tool406
Recurring Servicing Plans407
Website Builder258

Footnotes

  1. per month
  2. per month
  3. per month
  4. none
  5. per user/per month
  6. per month/add on
  7. per month/add on
  8. per month/add on

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Salesforce Field Service (Click Field Service Edge)

Starting Price

Editions & Modules

Salesforce Field Service (Click Field Service Edge) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HouseCall Pro

    No answers on this topic

    Salesforce

    As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
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    Online Training

    HouseCall Pro

    No answers on this topic

    Salesforce

    Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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    Alternatives Considered

    HouseCall Pro

    Much easier to use.
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    Salesforce

    I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.
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    Return on Investment

    HouseCall Pro

    • Negative is time lost fixing books.
    • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
    • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.
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    Salesforce

    • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
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