4 Ratings
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Score 7.8 out of 100
8 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

HouseCall Pro

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs
Sarah Hooley | TrustRadius Reviewer

Salesforce Field Service (Click Field Service Edge)

ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
Gary Patterson | TrustRadius Reviewer

Pros

HouseCall Pro

  • Online Booking
  • Instant credit card funding
  • Customer Text Notifications
Ben Borenstein | TrustRadius Reviewer

Salesforce Field Service (Click Field Service Edge)

  • They apparently have an excellent sales team.
Anonymous | TrustRadius Reviewer

Cons

HouseCall Pro

  • Job costing
  • QBO integration
  • Reporting
Sarah Hooley | TrustRadius Reviewer

Salesforce Field Service (Click Field Service Edge)

  • ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
  • ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
  • ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.
George Pelosi | TrustRadius Reviewer

Likelihood to Renew

HouseCall Pro

No score
No answers yet
No answers on this topic

Salesforce Field Service (Click Field Service Edge)

Salesforce Field Service (Click Field Service Edge) 8.5
Based on 2 answers
As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
Gary Patterson | TrustRadius Reviewer

Online Training

HouseCall Pro

No score
No answers yet
No answers on this topic

Salesforce Field Service (Click Field Service Edge)

Salesforce Field Service (Click Field Service Edge) 7.3
Based on 1 answer
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
Gary Patterson | TrustRadius Reviewer

Alternatives Considered

HouseCall Pro

Much easier to use.
Ben Borenstein | TrustRadius Reviewer

Salesforce Field Service (Click Field Service Edge)

I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.
George Pelosi | TrustRadius Reviewer

Return on Investment

HouseCall Pro

  • Negative is time lost fixing books.
  • Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
  • [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.
Sarah Hooley | TrustRadius Reviewer

Salesforce Field Service (Click Field Service Edge)

  • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
Anonymous | TrustRadius Reviewer

Pricing Details

HouseCall Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HouseCall Pro Editions & Modules

Edition
Start$651
Grow$1491
Manage$2291
XLContact sales team
Additional Users$303
Sales Proposal Tool$404
Recurring Servicing Plans$404
Website Builder$254
  1. per month
  2. per user/per month
  3. per month/add on
Additional Pricing Details

Salesforce Field Service (Click Field Service Edge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Field Service (Click Field Service Edge) Editions & Modules

Additional Pricing Details

Add comparison