Powerful but rigid tool

Implemented primarily for field crew scheduling and timekeeping. Has evolved to be our primary means of scheduling and completing fieldwork, including a newly created Operations & Maintenance (O&M) program. Has helped us standardize our appointment types as well as safety and quality practices. We use labor hours to estimate install efficiency and compare across crews as well.

We haven't yet taken advantage of any customer engagement features, but scheduling has gotten dramatically easier, and we recently began leveraging scheduling optimization features to make scheduling faster, easier, and most importantly, error-free. Being able to design and quickly update Work Plans and Work Steps for specific appointment types has been very valuable, but we would like this feature to be slightly more dynamic.