15 Ratings
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Score 7.4 out of 100
48 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Workforce Analytics

    Salesforce Field Service (Click Field Service Edge)

    Feature Set Not Supported
    N/A
    9.8

    SAP Workforce Analytics

    98%
    SAP Workforce Analytics ranks higher in 9/9 features

    Automated data collection

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Data analysis

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Data integration

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Predictive analytics

    N/A
    0 Ratings
    9.7
    97%
    4 Ratings

    Benchmarking

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Report designer

    N/A
    0 Ratings
    9.7
    97%
    4 Ratings

    Pre-built content

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Data management

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Self-service insights

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Attribute Ratings

    • SAP Workforce Analytics is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    Salesforce Field Service (Click Field Service Edge)

    10%
    3 Ratings
    9.4

    SAP Workforce Analytics

    94%
    4 Ratings

    Likelihood to Renew

    8.5

    Salesforce Field Service (Click Field Service Edge)

    85%
    2 Ratings

    SAP Workforce Analytics

    N/A
    0 Ratings

    Online Training

    7.3

    Salesforce Field Service (Click Field Service Edge)

    73%
    1 Rating

    SAP Workforce Analytics

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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    SAP

    I have solved numerous business process problems by automating with SAP Workforce Analytics (WF). I have also used the PM module and routemap functionality to automate other general HR processes not tied to performance or compensation planning. For example, I created electronic versions of an employee change form and used the system to route it to approvers.
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    Pros

    Salesforce

    • They apparently have an excellent sales team.
    Read full review

    SAP

    • Performance analysis
    • Provides data-driven insights
    • Enables [us] to learn about our employees' improvements.
    Read full review

    Cons

    Salesforce

    • ClickSoftware Mobile Workforce Management takes very skilled and certified personnel to manage the changes to code, logic, or applications.
    • ClickSoftware Mobile Workforce Management requires significant upfront business analysis investment in time and planning to be implemented properly.
    • ClickSoftware Mobile Workforce Management requires a significant investment in IT infrastructure in order to implement successfully.
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    SAP

    • Expensive compared to other analytics tools
    • Can be slow to access and refresh often
    • Big learning curve for new/junior HR specialists
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    Pricing Details

    Salesforce Field Service (Click Field Service Edge)

    Starting Price

    Editions & Modules

    Salesforce Field Service (Click Field Service Edge) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SAP Workforce Analytics

      Starting Price

      Editions & Modules

      SAP Workforce Analytics editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Salesforce

        As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
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        SAP

        No answers on this topic

        Online Training

        Salesforce

        Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
        Read full review

        SAP

        No answers on this topic

        Alternatives Considered

        Salesforce

        I only recall reviewing the Oracle Scheduler a few years ago, and it was not as robust or user friendly on the GUI as ClickSchedule was. We have reviewed no other such solutions that I am aware of, we are a long time user of the ClickSoftware line of products especially Schedule and Analyze.
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        SAP

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        Return on Investment

        Salesforce

        • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
        Read full review

        SAP

        • Having a single enterprise-wide HR system has proven to be more effective and more strategically focused than what we had offered to organizations before with a fragmented systems landscape. This allows the organizations to have lower staffing requirements, and to use higher level practices on our transactional environments.
        • One of the best ROI points for SAP WF is that you can measure and compare business processes against comparable processes in leading organizations and industry best practices to help identify and implement improvements.
        • Finally, some of the individual key factors that helps determine the ROI and TCO are: reduction in cost due to elimination of payroll outsourcing providers, fewer development and test staff needed for application customization and integration, lower annual maintenance and support fees for application software and databases, and reduction or elimination of support fees or mission-critical consulting and professional services.
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