TrustRadius Insights
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and …
Overview
What is Solutionreach?
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.
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Product Details
- About
- Tech Details
What is Solutionreach?
Solutionreach Video
As a savvy office manager, you can leverage reminders that are personal, targeted, and automated to keep your schedule full and your patients healthy.
Save time and generate revenue, with automated recall from Solutionreach!
Solutionreach Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(23)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.
Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.
While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.
Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.
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Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
June 30, 2021
Reach for another solution - avoid Solutionreach!
Score 1 out of 10
Vetted Review
Verified User
We used Solutionreach for all of our locations to provide customer e-communication services including appointment notifications, recalls, 2-way texting and surveys.
- Robust user interface and customizeable templates
- Wide range of features, creative e-communication strategies
- 2 way texting using your office phone number so it's readily identifiable to your clients
- Absolutely terrible responsiveness at all levels of the organization - a major issue left us unconnected to the system for weeks with no follow up once basic support was unable to resolve the issue. THis company does not care about its loyal customers (we were clients for well over 10 years before we finally pulled the plug due to dismal customer service).
- Appt notifications
- E-recall
- Automated surveys
- Review generation
- Our ROI was positive for the first several years of working with them. Over the past couple years they have failed to deliver on basic customer service and we have lost revenue because of their incompetence and lack of interest in solving their client's problems.
Doctor Connect is one of the competitors we are evaluating now that we are no longer with Solutionreach. They have similar offerings at a lower price point.