What users are saying about
77 Ratings
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Score 8 out of 100
19 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Symantec Asset Management Suite

If your organization has more than 50 computers and you have a dedicated IT Staff to manage the software then Symantec Asset Management Suite would be a great fit for your organization. The IT Staff can customize and configure the software and console to fit your organization's direct needs. It will speed up software installations and help to keep your computers running smoothly by applying patches and other necessary software updates in a timely manner. It will also help you manage your asset inventory so you know exactly where each computer is located, its IP address, and the users logging into the machine. If your organization is small and only has around 20 computer users then I would not recommend investing in the Symantec Asset Management Suite. Managing 20 computers is a task that is pretty easy to manage even if you do not have a dedicated IT Staff within your organization.
Roberta Jones | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
7.6
Symantec Asset Management Suite
Organize and prioritize service tickets
Autotask PSA
9.1
Symantec Asset Management Suite
Expert directory
Autotask PSA
7.6
Symantec Asset Management Suite
Service restoration
Autotask PSA
5.6
Symantec Asset Management Suite
Self-service tools
Autotask PSA
7.3
Symantec Asset Management Suite
Subscription-based notifications
Autotask PSA
7.9
Symantec Asset Management Suite
ITSM collaboration and documentation
Autotask PSA
7.8
Symantec Asset Management Suite
ITSM reports and dashboards
Autotask PSA
8.0
Symantec Asset Management Suite

ITSM asset management

Autotask PSA
7.8
Symantec Asset Management Suite
Configuration mangement
Autotask PSA
7.8
Symantec Asset Management Suite
Asset management dashboard
Autotask PSA
8.0
Symantec Asset Management Suite
Policy and contract enforcement
Autotask PSA
7.6
Symantec Asset Management Suite

Change management

Autotask PSA
7.9
Symantec Asset Management Suite
Change requests repository
Autotask PSA
8.1
Symantec Asset Management Suite
Change calendar
Autotask PSA
7.6
Symantec Asset Management Suite
Service-level management
Autotask PSA
8.2
Symantec Asset Management Suite

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Symantec Asset Management Suite

  • Asset tracking - Very important in a business
  • Reports - Keep track of what programs are installed, who has which computer, etc.
Brandan Kusser | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Symantec Asset Management Suite

  • Ability to tie into and be supported by RHEL, CentOS, and any other Unix based OS. I know that they could tie into some different systems, but weren't truly supported.
  • Altiris was how we deployed to multiple computers all at once, Altiris Agent sometimes stops, and can be an issue to have it update in the Console.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Symantec Asset Management Suite

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Symantec Asset Management Suite

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.7
Based on 4 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Symantec Asset Management Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Symantec Asset Management Suite

We compared a lot of products Pulseway, Asset Panda, GoCodes, Service Now, BMC TrackIT, Sysaid, Landesk. After checking all these, found Symantec is the only one which fulfills all my organization's requirements. Glad to find a great choice by doing a proper survey. I would suggest others to go for this too.
Biswajit Tripathy | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Symantec Asset Management Suite

  • Increased productivity by PC Support
  • Faster compliance in a zero day situation
  • Reporting and visibility that lead to tangible action
  • Implementation can be cumbersome and technical support may be required.
Anonymous | TrustRadius Reviewer

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec Asset Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
8.3
Symantec Asset Management Suite
10.0

Likelihood to Renew

Autotask PSA
9.0
Symantec Asset Management Suite

Usability

Autotask PSA
9.0
Symantec Asset Management Suite

Support Rating

Autotask PSA
8.7
Symantec Asset Management Suite

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