8x8 facilitates business operations!
Cindy Pierre profile photo
Updated November 08, 2019

8x8 facilitates business operations!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We are currently using 8x8 as our phone system across the whole organization. We use it to receive, make and forward our customer phone calls. We have 5 different phone sets for our office workers. We have found them to be reliable and consistent.
  • Easy to use
  • Helpful customer service
  • Good communication via email
  • Reduce the cost
  • Learn about phone upgrades
  • Helps with operations
  • user-friendly newer phones
We had 8x8 when I began my employment here under the previous owner, then transferred the account to the new owner.
Helpful customer service. They are always friendly and accommodating.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

Not sure

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

Yes

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series (Formerly Virtual Office) again?

Yes

It is good for fielding our calls. The software is also user-friendly.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Multi-level Interactive Voice Response (IVR)
7
User templates
7
Call reports
7
Directory of employee names
9
Answering rules
10
Call recording
10
Call park
8
Call screening
9
Message alerts
10
Audio conferencing
10

Using 8x8 X Series (Formerly Virtual Office)

4 - They are the owner, operations manager, estimator and office manager. Collectively, we are in charge of production, human resources, billing and finances
If we had someone in-house, they would make sure that the phone cords and sets themselves are working efficiently, but we don't have such a person.
  • receiving and making phone calls to run our operations
  • forwarding calls to our answering service
  • receiving voicemails
  • enabling out-of-office messages
  • N/A. We probably do not use 8x8 to its fullest capacities
  • I'm not sure. I would have to explore their services.
The services have been good and consistent. I don't see a need to change our service.

Evaluating 8x8 X Series (Formerly Virtual Office) and Competitors

  • Existing Relationship with the Vendor
we inherited the service from the previous owner.
I would probably get different estimates from other vendors and may consider using another SERVPRO preferred vendor.

8x8 X Series (Formerly Virtual Office) Implementation

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
  • Not sure. The system was in place when I started working here.

8x8 X Series (Formerly Virtual Office) Training

N/a. No in-person training.
yes. It was easy to learn, but I would recommend formal training

Configuring 8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes. when I called in because I was having some trouble with call forwarding and thought I would need to purchase a new device, a salesperson helped me to solve the problem at no additional cost.

Using 8x8 X Series (Formerly Virtual Office)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • forwarding phone calls
  • call conferencing
  • setting up voice messages
I've never had a problem with the usability

8x8 X Series (Formerly Virtual Office) Reliability

I gave this rating because 8x8 offers some other functions that we have not explored yet.
I have never had a problem.
I am always able to access things quickly.

Integrating 8x8 X Series (Formerly Virtual Office)

  • N/A
I don't think we have integrated 8x8 with other products.
No. No integration to my knowledge.
none. I have not done it.

Relationship with 8x8, Inc.

Upgrading 8x8 X Series (Formerly Virtual Office)