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Great value, great service!
Updated November 08, 2019

Great value, great service!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We currently have a very basic setup. One user has a desk extension and the others have calls forwarded from the switchboard to their cell phones. Initially, this replaced a traditional landline system with several extensions. When we moved offices, 8x8 allowed us to keep our main number and simplify the system.
  • Great customer service
  • The system was up and running quickly
  • Phone quality is excellent
  • Sound quality when connecting using a computer is not as good.
  • The sound quality on the Android app could be better.
  • Low monthly payments have lowered our bottom line.
n/a
Customer service has always been excellent.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

We moved offices again a week ago. It was incredibly easy to move to our new location and have our phone system be up and running in seconds.

8x8 Work Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
9.0
Mobile app for iOS
Not Rated
Mobile app for Android
9

Using 8x8 X Series (Formerly Virtual Office)

1 - Office Manager
nobody on site needed
  • switchboard
  • text messaging
  • desk phone
  • Switchboard can xfer to cell phones
  • MMS Texting
it works and it's inexpensive

Evaluating 8x8 X Series (Formerly Virtual Office) and Competitors

  • Price
  • Product Features
Whatever system we chose had to replace landlines that had been in place for decades. They system was bulky and difficult to understand. 8x8 made everything easy.
Nothing different. We got the right system

8x8 X Series (Formerly Virtual Office) Implementation

Customer support was there for me when I had questions
  • Implemented in-house
Change management was minimal
  • none

8x8 X Series (Formerly Virtual Office) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Not necessary. Support is perfect as is
Every support call has been exceptional

Using 8x8 X Series (Formerly Virtual Office)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • texting
  • none
Yes - Sound quality on calls could be better
It works