Overall Satisfaction with ActiveCampaign
We use ActiveCampaign for our B2B marketing and sales (CRM). The automations are great and user-friendly. ActiveCampaign has many features, and it takes some time to learn how to use them all. It's worth it, though! We use chat support quite a bit. It's fast, and the support people are very polite and usually manage to help us. It has many integrations. We use the one with Google Sheets a lot. We also use webhooks. One feature that we find is missing is Whatsapp integration which they are working on. We highly recommend ActiveCampaign!
- Automations
- Sending marketing emails
- Landing pages
- WHATSAPP integration
- Merging deals
- Copying data from fields among contacts, tasks, accounts and deals
- Importing has a few bugs
- We haven't used ActiveCampaign long enough to have a ROI impact.
RD Station has WhatsApp integration which is very important for Brazil. But it does not have a CRM, which ActiveCampaign does. ActiveCampaign allows many more users for the same price as the competition.
Do you think ActiveCampaign delivers good value for the price?
Not sure
Are you happy with ActiveCampaign's feature set?
Yes
Did ActiveCampaign live up to sales and marketing promises?
Yes
Did implementation of ActiveCampaign go as expected?
No
Would you buy ActiveCampaign again?
Yes
ActiveCampaign Feature Ratings
Using ActiveCampaign
15 - Marketing and Sales
2 - Very organized and logical.
- Webinar management
- Lead nutrition
Evaluating ActiveCampaign and Competitors
Yes - RD Station
- Price
- Product Features
ActiveCampaign Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Problems get solved Immediate help available Support cares about my success Quick Initial Response | Not kept informed Escalation required Need to explain problems multiple times |
No. Support is already good in general.
Yes - No. Some have not been resolved.
Using ActiveCampaign
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Convenient | Slow to learn Feel nervous using Lots to learn |
- Automations
- Deal management
- Importing
- Reports
- Copying info between areas: Contacts - Deals - Tasks - Accounts
Yes, but I don't use it
Upgrading ActiveCampaign
Yes - Yes. However, prices went up a lot, and we had to negotiate.
- More contacts available