ADP is truely my right hand!
Updated September 28, 2018
ADP is truely my right hand!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
Workforce Now is being used through our entire company. Currently used for payroll, timekeeping, time management, and benefits.
We are currently looking to expand with ADP by implementing additional modules.
We are currently looking to expand with ADP by implementing additional modules.
- User-Friendly; easy to navigate and provides training online via learning bytes or a full training course. Training or learning can be for the smallest task to larger complex instruction.
- When calling in either to general customer service or an account manager, the ADP team truly makes an effort to help resolve the concern or question in a timely manner.
- The ADP Team are good listeners before responding on the phone or via email.
- Benefit enrollments have a glitch for one-off enrollments 'life events'; the practitioner cannot change the default enrollment date without rejecting the enrollment and manually re-entering. Note: This is not an issue for annual open enrollments.
- Workflow messaging has some room for improvement.
- Time management has gone from a manual process to complete 100% managed in ADP. From initial time-off request, approval, and peer or management team overview, this has saved about 2 hours bi-weekly from a payroll standpoint. Branch Managers also save valuable hours managing time off for their teams.
Our HR team has saved 1-25 hours per month. - Working with ADP is like having someone read my mind on what I need in HR/Payroll. Reviewing pay, benefits, time off and personal information themselves; employee-led benefits enrollment; quick payroll calculation; streamlined reporting; simple verification of paper checks; and the ability to update information in one place that syncs across Payroll, HR, Time, Verification of Employment, and Benefits. It really can be a full package once we have the recruitment and performance management.
Night and Day.... with our previous vendor it was more time consuming than if I had done it manually. Moving to ADP was such an improvement.
In addition, ADP is always continuing to upgrade and improve what you already have. They really encourage customer feedback.
In addition, ADP is always continuing to upgrade and improve what you already have. They really encourage customer feedback.
ADP Workforce Now Feature Ratings
Using ADP Workforce Now
600 -
Payroll
Time Off Management and Workflows
Verification of Employment
Benefit Self-Service Enrollments
Benefit Carrier to Carrier communications
Reporting for all of the above and more
2 -
For our purposes it is helpful (not required) to have a payroll background.
However, ADP has SO many learning options, live and recorded webinars, learning bytes and live customer support, that if you do not already know it, you can learn it!
ADP is full of resources!
- Payroll
- Paid leave accrual management and workflows
- Benefit self service, carrier to carrier agreements/management, open enrollments
- Customer support!
- Reporting and analytics
- Policy notification management, e-signatures, reminders and reporting of policies completed.
- New Paid Family Leave tax credits - Managing tracking of this via our time off features coordinated with payroll.
- Document Clouds for employee record keeping
- Recruitment and onboarding and integration to employee self-service set-up and required new hire documentation.
- Become eligible for additional Tax Credits
Evaluating ADP Workforce Now and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
Product Features and reliability of the features were definitely the main reason for the change. Moving from an antiquated system to ADP where we could implement and grow at our pace with the products features.
We would not change based on our own roll out timelines.
ADP Workforce Now Implementation
- Implemented in-house
Change management was minimal
- Ensuring accrued paid leave was properly transferred, accounted.
- No 'issues' come to mind otherwise, well planned steps for implementation were handled directly with a dedicated ADP account specialist.
ADP Workforce Now Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | Escalation required Slow Initial Response |
No - The Customer Focused Support is just the culture of all the ADP Team!
Open Enrollment was probably the biggest project that ADP helped me through our first year working with self-service in ADP.
They via virtual connection walked me through what I was doing right and what I needed to change. They are not judgmental when I make mistakes, they kindly walk me through the corrections and explain why the change should be what it is.
Using ADP Workforce Now
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Payroll
- Paid leave requests and approval
- benefit self service functions
- profile updates
- first time set up of benefit self service as an administrator took a bit of learning, however, not cumbersome.