ADP WFN - Making life easier!

WFN is great when we have to run a special or bonus payroll. It allows us to set up and run almost instantly. It is accurate and very time friendly. We are able to follow the flow of funds to our ACCT Department and allow us to transfer funds for a special payroll to our bank in a timely matter. This is very important for our firm.

WFN is our everyday HRIS and Payroll source. We have come to rely on it for the service it gives us to meet our demands. We enroll employees, their employment information and are able to process everything and produce reports we need to satisfy Management. In a way it has become our lifeline. They also offer Employee search options which is something we hope to look into further as the new year approaches.

I would say most importantly the thing to do is to back up all important information or be rpepared to update everything into WFN once you are ready to go. Not everything is perfect, and mistakes can happen. We were lucky to have the support of ADP ' customer service and a Rep who really seemed to care. It made the entire transaction much easier for our company

The instructor gave us a complete but basic tutorial of general instructions on how each module works with some time savers as well. It was useful , but kind of simplified. I found out that by asking (and repeating ) any questions that they took the time to explain a specific task. Also, most of the instructions were included in handouts which was very good to have.

The on-line training was most useful to me personally. It allowed me to stop and go at a pace where i was able to learn some new shortcuts and apply some of the steps that we have already be using. An example would be in the Hire/Terminate page where the steps were easy to follow but it did take time to learn them

Initial configuration of WFN is way to complex , but I understand that it probably has to be. This is where having a good Rep or a good customer service Rep comes in. They are trained for many of the problems that can come up and are always available to lend a hand. I have found most are very patient and are able to answer any questions we have.

It's not easy to give anyone a 10, but ADP comes pretty close. Their staff is usually aware of any "emergencies" such as "outages" or updates. I can honestly say that 90-95% of the time when we have to call into support , the problem is resolved on the one phone call. When it comes to specific reporting , this is when we spend more time on the phone, but that is to be expected.

WFN simplifies everything that we use it for internally. Most of the modules that we use are only a click away from starting to completing. Our staff is experienced with WFN as well and this helps us to save time and to not have to call support. We are able to resolve a great deal of issues "in-house"

By scalability, Are you asking performance of the product? If so, then yes WFN will grow as the company grows. As we continue to need WFN for different tasks, WFN seems to have the size and capability to keep up with our needs. They are always upgrading the product so it seems that they are trying to stay current with the times

In the years I have been using ADP products, (not only WFN) outages have happened. IT is quite clear however that more recently especially in the last few years, they have been fewer occurrences. When a crash has happened, worst case we just re ran the prior payroll without direct deposit and distributed the payroll by hand. This allowed us to make corrections on the following payroll and any outages would have been corrected by that point

Other than our own internet issues, I can't complain about the performance of ADP web pages. They always load fast, take me to home page and allows me to get going with my tasks for the day. I will not that WFN works a whole lot better in Google Chrome versus Windows Explorer. This has been consistent for years.

As mentioned with time, integration has become much simpler. Basically it is as simple as converting a file to excel or word and attaching it to the vendor's website for employers. Once set up is complete and all works, it really has become a simple process. The idea of getting a confirmation from the vendor keeps everything in order.

I need a vendor that is not pushy. I ask for the information I need on a need to know basis. This allows me to update my files and maintain proper paperwork as move forward With WFN, ADP has kept to that. My sales Rep calls about every 45 days with lots to share but only with products that we may have an interest in

As a Vendor ADP was easy to work with, We had some issues as once the sale was complete we were directed to other departments who had our information , but it still felt like starting over. I feel as this was not a time saver at all. Many times it felt as if we were repeating ourselves. But this is nly temporary and once everything was set, we were good to go.