ADP, reliable as always.
Updated July 23, 2019

ADP, reliable as always.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now as our US payroll provider and also as our global HRIS system. It allows us to have a self-service portal for employees to use and handles all internal processes. It also helps us in the areas of data security, tax compliance and international compliance with GDPR. Our partnership with ADP Workforce Now has allowed us to focus on other areas of the employee experience to improve onboarding and employee satisfaction.

Pros

  • ADP's compliance with tax issues and regulation is second to none.
  • Great benefit administration with ACA reporting.
  • Easy-to-use reporting features.
  • Self service portals allow for employees to access information with ease.
  • Great training materials.

Cons

  • Inability to customize.
  • Lack of end-to-end customer support (some reps are better than others).
  • Slow development cycle for products and enhancements.
  • We have been able to save days with the compensation tool during our merit cycle.
  • We have been able to become GDPR compliant.
  • It has helped us increase the use of employee self service functions.
Our HR team has saved 25-50 hours per month. - We have saved around 20 to 22 hours of work per month with employee self-service. We have seen our HR ticket volume drop due to the ease and accessibility of our self-service portal. They can handle time off, time cards, benefits and company documents from one easy-to-use portal. ADP Workforce Now has been great!
ADP Workforce Now had the features we wanted along with the compliance piece that other vendors couldn't match. We were happy that they could provide a clear path to getting us up and running in the shortest time frame available. We were very happy with the speed of the implementation.
I believe it is best suited for companies that want great compliance with ease of service. We have had very few issues with the payments and processing of our taxes, and that's always a welcomed relief. We strive for compliance and ADP Workforce Now helps us in every scenario involving taxes. We are also very happy with the custom reporting.

ADP Workforce Now Feature Ratings

8.7
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
8.0
Pay calculation
7
Support for external payroll vendors
8
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
4
6.7
Approval workflow
6
Balance details
7
Annual carry-forward and encashment
7
8.8
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
8
Employee recognition
8
Asset Management ()
Not Rated
9.0
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
6
Performance improvement plans
5
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
7.8
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
7
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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