Good mid-sized HRIS Solution
September 23, 2021

Good mid-sized HRIS Solution

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP WFN across the entire organization. It has helped to address tracking of hours for salaried exempt employees. It has also been helpful in running several HR Reports.

Pros

  • Benefits open enrollment.
  • Reporting.
  • Customization of home page.
  • Security profiles.

Cons

  • Return to work surveys should be available through web portal. We have many employees who do not have personal devices for the mobile app.
  • Time & Attendance reports could be more easily shared and edited as "Public" reports.
  • Don't specifically track this.
We have nearly doubled our headcount over past 8 years, adding operations in 3 states. ADP was easy to manage this growth!
  • Carrier connections
  • iCIMS ATS
Carrier connections were ok for some. Other carrier connections were glitchy and could not accurately manage enrollment changes. We did not proceed with integration of iCIMS ATS due to the implementation cost quoted by ADP.
We have used ADP for 20+ years. I did not make the decision to go with ADP WFN.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

For some of our requests, it takes weeks to resolve issues. For most, we get the service and support needed.
iCIMS Talent Cloud, Microsoft 365 (formerly Office 365), ScreenCloud Signage
Well suited for employee self-service and manager visibility to employee information. Good for a mid-sized company with relative complexity in work and pay rules. Could be better in its leave tracking functionality.

ADP Workforce Now Feature Ratings

6.6
Employee demographic data
6
Employment history
6
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
5
7.6
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
9
Direct deposit files
8
Salary revision and increment management
7
Reimbursement management
5
7.0
Balance details
7
8.7
View and generate pay and benefit information
8
Update personal information
9
View company policy documentation
9
Asset Management ()
Not Rated
7.3
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

COVID-19 Response

Return to Work surveys and vaccination tracking function is nice to have but is not customizable and only available on mobile app. That leaves out 50% of our workforce.
PPP loan resources were a big help!
So was the FFCRA pay codes and tracking capability!
To a degree- only for those that are tech savvy and have willingness to use their device for work.

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