Stay Away from ATERA.
Updated March 17, 2021
Stay Away from ATERA.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Used by the whole organization to support outside clients.
- Follow up with issues and working to resolve satisfactorily.
- Identify Chat feature. I didn't know about it until talking with Isaac.
- After resolving issues, Atera has had a positive impact on my business.
Assessing....
Everything has been overshadowed by Atera's Negative qualities.
Atera Feature Ratings
Atera Support
Pros | Cons |
---|---|
Knowledgeable team | Slow Resolution Poor followup Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I don't [recommend] spending any money with them. I can't trust they will bill accurately, respond appropriately or at all, successfully resolve any issue, allow access to the service.