Item: Atlassian Confluence
Rating: 6
Author: Verified User

Overall Satisfaction with Atlassian Confluence

Use Cases and Deployment Scope

Atlassian Confluence is primarily used as a project management tool for highly detailed tracking and documentation. It is predominantly used by IT teams in our organisation, with other staff as more casual users.
It is good to create a consistent format of project viewing across different teams and departments, and storing large amounts of data and documentation relevant to the projects.

Pros and Cons

Pros

Consistent formatting for project tracking.
Out-of-the-box features are decent.
Large storage capabilities.
Creates a centralised place for all single project-related info. - documents, charts, tables, etc.

Cons

The search function tends to return a lot of items that need to be scrolled through, especially if you have a large number of users in your organisation.
Sometimes difficult to find content other people have posted, as there are a lot of pages, subpages, and content to navigate.
Not naturally instinctive to pick up - requires some decent training and/or practice.

Return on Investment

Increased productivity for active workers.
Financial output for the product is significant.

Usability

It requires significant training and/or time investment to become fluid with the platform, in my experience. It does have variable out-of-box elements that are useful, such as high storage, page/document archiving, and multiple access settings.

Alternatives Considered

Atlassian Jira, Microsoft SharePoint, Google Drive, OneNote, Trello, Microsoft Teams and Miro

I personally prefer the usage of alternative project management or document storage apps. Atlassian Confluence is useful in having a centralised spot for multiple types of information, as opposed to Trello for example, and is much more structured. However, it has low visual impact and can be clunky.

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

Would you buy Atlassian Confluence again?

Other Software Used

Miro, Microsoft Teams, Atlassian Jira, Trello, OneNote, Microsoft SharePoint

Likelihood to Recommend

Atlassian Confluence is great for very structured project planning and tracking. With consistent user application it can be a very useful hub of information, and supports many different types of info. as well - charts, graphs, tables, document attachments. Once familiar with the platform it can be exceptionally useful, but it does take some effort to get there. You can archive old pages and have different viewing/editing permissions for different pages which is handy. There is no dark mode for visual support.

Confluence Feature Ratings

Comments

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Project Management Tool