Knowledge management and visibility made easy
Updated March 12, 2025

Knowledge management and visibility made easy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Our company uses Confluence to solve several problems mostly related to transparent, accessible communication. It's used for several use cases including project management, meeting notes, research repositories, product development (via Jira boards), async work, and support team resources. Each team uses Confluence in their own unique ways due to the flexibility and customization the platform provides. My team uses it for meeting notes, FAQs, SOPs, and a research repository to keep track of historical research studies and avoid duplicative work.

Pros

  • Customization of pages + information hierarchy
  • Balancing accessibility with security via SSO log in and enterprise level user licensing
  • Jira boards for product development and project management

Cons

  • Merging environments between companies - we've had M&As affecting our company and access between legacy company versions has been a huge pain point
  • Search functionality needs serious improvement especially given the mass of information that lives in it
  • Integration with SharePoint - when linking to SharePoint documents, if you move a file within the SharePoint, it breaks the link in Confluence
  • Confluences prevents some meetings, so think about the cost of hosting a meeting vs collaborating async
  • Confluence helps organize information allowing for a more efficient process when retrieving and referencing that info at a later date
  • Confluence take a good amount of work to maintain and keep up to date, so keep that in mind from a bandwidth perspective
It's pretty easy to figure out how to use it as a novice user, but I've also been able to quickly figure out how to create spaces for teams with decent information and file hierarchy. The main usability concern I have is around find-ability of information mostly related to their search functionality.
Confluence has a more robust set of capabilities compared to Dovetail and Trello and also was already approved by our legal and compliance teams, so it tends to keep its stickiness due to that. It's also widely known in the market as a knowledge management tool. I would say it is equal to Microsoft SharePoint though. We use all of the tools mentioned above except DoveTail and each has its own specific use case for my team at least.

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

Confluence is a great tool to document and make work visible. It's pretty scalable meaning small teams can use it and as your team/company grows, it still serves useful during that growth. Confluence has pretty robust functionality, so it can be a good tool to solve multiple challenges within an organization that could prevent teams with smaller budgets from having to contract / purchase licenses from multiple vendors.

Confluence Feature Ratings

Project Management
4.6
Task Management
7
Workflow Automation
5
Mobile Access
3
Search
1
Visual planning tools
7
Communication
7.3
Notifications
8
Discussions
5
Internal knowledgebase
9
File Sharing & Management
6.1
Versioning
7
Video files
5
Audio files
5
Document collaboration
8
Access control
8
Advanced security features
5
Device sync
5

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