Raiser's Edge NXT - Always with Raiser's Edge Database!
December 22, 2022

Raiser's Edge NXT - Always with Raiser's Edge Database!

Lindsay Boughey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Events
  • ResearchPoint

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT along with Raise'rs Edge database to keep track of and manage our donor profiles, events, appeals, reports, donations, and outreach lists. Supervisors and individuals who are mostly viewers use Raiser's Edge NXT. For the most part, we primarily use the database version of Raiser's Edge for a number of reasons. The database version has gift entries with much more detail, as well as batch entry. In the database, we use the query and export regularly to build lists and reports. Sometimes I go into NXT to build a report because they have a more modern and presentable look. Unfortunately, the reports are less than reliable and often don't give me what I am trying to report. NXT is great for someone on the go or who only wants access to basic info, like an email or phone number for an individual, or to look up a person's giving history. Over the years Blackbaud has made many improvements to NXT and they continue to make efforts to improve its functionality. It is a robust CRM tool and one of the most comprehensive in the nonprofit world. I would recommend it - just not without the database version to give you what you really need for data entry, creating lists, and reporting.
  • It is a robust CRM which houses your constituents' basic info.
  • Easily accessible on the web, or as an app on your phone.
  • Easily pull up a constituent to see their relationships, gifts, appeals, events, ratings, etc.
  • In my opinion, the reporting tools are not user-friendly. They look nice but do not give me the criteria options I need to report. Also, they are often inaccurate.
  • The events module in NXT needs to connect to the events module in database.
  • From my experience, building lists in NXT is quite basic and needs to be more robust - more like a query in the Raiser's Edge database.
  • Robust constituent profiles
  • Reliable connection to Raiser's Edge database
  • Connection to external rating sources
  • Having Raiser's Edge NXT and Raiser's Edge database has given us a comprehensive and reliable place to store all of our donors' information, personal notes, giving history, etc. Having this has allowed focus on outreach methods, marketing, and other avenues to increase engagement with our mission and organization.
  • Having these tools in one integrated system saves us time.
The analytics and data intelligence provided by Blackbaud Raiser's Edge NXT has allowed us insight into individuals' capacity and enabled us to tailor messages for these demographics. It is helpful to point out that much of the information is very high level and often indicates the value of a person's public holdings - most often their property.
  • Online Training
  • In-Person Training
The online training is easily accessible and gives a basic overview of the tool, as well as how it is used. The online training usually stays within its parameters so when the class may want to dive deeper the option is not there. Over the years the number of online options has increased, while the availability of in-person training has diminished/disappeared.
We converted to Raiser's Edge and Raiser's Edge NXT by using several platforms to patchwork together the tools we needed/wanted. Blackbaud had everything we wanted in one tool and was tailored to support nonprofits like ours. Today, the Blackbaud database still functions reliably but there are new solutions out there that have improved functionality without the huge sticker price but with better customer service and tools that consumers have come to expect. It is a big move to change database tools and one we have not had the capacity to dedicate, but it is one we are planning for.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Blackbaud Raiser's Edge NXT is great if you have solicitors who go out into the field and just need access to individuals' information on the go. NXT is also great for supervisors who are less technologically savvy and just need access to someone's phone/email, plus their giving history. I would always recommend getting the database version to be the receptacle and source of all data entry and report generation. The database is clunky but reliable and incredibly robust.