Broadvoice Solid Value
April 04, 2022
Broadvoice Solid Value
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
During the pandemic, this product has allowed us to have a smooth transition from a brick and mortar operation to a virtual one without any client impact. We retained our VOIP lines and all voicemails go directly into our email system. With the Communicator app, we have also been able to place calls as if we were in the office.
- Ease of use.
- Solid up time.
- Very strong customer service when issues arise.
- Quick response times.
- Enhanced end user tools including video.
- Improved phone selections at no cost.
- Better, smoother renewal process in advance of deadline.
- Communicator App.
- Ease of administration of our users.
- Updated technology.
- Fast reliable in person service.
- Allowed us to support our team during the pandemic.
- Did not impact our client facing activities.
- Allows us to grow and not have to revamp of telephony system.
Broadvoice has better user ability, ease of use, and reliability. We have a solid partner with Braodvoice that has allowed us a scale our business while we grow and continue to be highly supportive of our clients, in and out of the office.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes