Broadvoice Solid Value
April 04, 2022

Broadvoice Solid Value

David McGee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

During the pandemic, this product has allowed us to have a smooth transition from a brick and mortar operation to a virtual one without any client impact. We retained our VOIP lines and all voicemails go directly into our email system. With the Communicator app, we have also been able to place calls as if we were in the office.
  • Ease of use.
  • Solid up time.
  • Very strong customer service when issues arise.
  • Quick response times.
  • Enhanced end user tools including video.
  • Improved phone selections at no cost.
  • Better, smoother renewal process in advance of deadline.
  • Communicator App.
  • Ease of administration of our users.
  • Updated technology.
  • Fast reliable in person service.
  • Allowed us to support our team during the pandemic.
  • Did not impact our client facing activities.
  • Allows us to grow and not have to revamp of telephony system.
Broadvoice has better user ability, ease of use, and reliability. We have a solid partner with Braodvoice that has allowed us a scale our business while we grow and continue to be highly supportive of our clients, in and out of the office.

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Broadvoice made the transition from analog lines to VOIP seamless. We were in an office relocation during the transition and they programmed all the phones with our dedicated lines and personalized them so all we had to do upon arrival was plug and play. It was a huge relief to have that much support during the transition to our new office location.