Canto : One of the Best DAMs Out There!
Updated June 02, 2022

Canto : One of the Best DAMs Out There!

Robin Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Canto

Our team has been using Canto as our DAM for our final artwork files for over two years. I'm quite pleased with the ease-of-use and the ability to get away from our dreaded corporate server! I like the way files are replaced and "versioned" simply by dragging the new one on top of the old file. The portals work great for the marketing projects for our individual clients as well.
  • File versioning
  • File cloud storage
  • Client portals
  • I'd like to see albums created automatically when a folder is added.
  • Final art file storage
  • Canto portals for our clients
  • File storage for everything needed to do our work
  • Easy-to-use file storage.
  • Cloud-based.
  • File versioning—simple and easy to replace updated art files.
Unfortunately, I can't recall the name of our previous web DAM and the names above are not ringing any bells! We only used it temporarily due to the fact that it did not meet our needs for file storage, was not easy to use and to train others on, and it was quite expensive as well!

Do you think Canto delivers good value for the price?


Are you happy with Canto's feature set?


Did Canto live up to sales and marketing promises?


Did implementation of Canto go as expected?


Would you buy Canto again?


I would not recommend Canto as "in-process" file storage for art files, simply due to the handling of the folder structures.

Canto Support

I have only contacted Canto support a handful of times but I had a great experience each time. They responded very quickly and solved my problems with ease, as well as being very courteous.
Update 2/25/21: I had to contact Canto support about three times for a recent project. I was updating two different Canto portals for our team. We wanted to update the urls so I submitted a help ticket to support. Within one day both of our portals had updated urls, which made our brand manager very happy! On the same project, I was having issues with connecting a few folders and albums to the two portals. I contacted support again and voila, within a few hours my updates had taken effect. During the same week, late on a Friday afternoon, I accidentally deleted several files and was in quite a panic! I contacted support again and within the hour they had restored everything for me. I was so excited since I was not an admin on the account and everyone had signed out for the weekend. I can't say enough about Canto support! Thank you!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I'm not actually sure whether we have "premium" support or not.
Oh my gosh, the three support submissions I just listed in the last question would definitely qualify as "exceptional!" I was about to have a heart attack when I thought I'd permanently deleted several files so Canto support saved the day! (Actually, saved the night and weekend!)

Using Canto

Canto is easy-to-use and user-friendly, even for the team members who aren't exactly software-saavy. It's organized in a way that actually makes sense and easy to customize to suit your needs. The Canto portals are quite handy, especially for our clients to be able to access their completed art files and are also easy to set up with a WYSIWYG editor. We're able to customize and brand each portal for our clients and so far they've been very pleased.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Searching for product images
  • Customizing Canto portals
  • Creating folders and albums
  • Using drag and drop to assign files to more than one album
  • When/if a client requests a very complicated way to set up their Canto portal
  • Searching for different file resolutions
  • Sometimes files will take a long time to upload - sits and spins (but this could be an internet issue)