Item: ChurnZero
Rating: 9
Author: Pierre Boudet

Use Cases and Deployment Scope

ChurnZero is used across our Customer Success and Professional Services teams to track customer engagement and project status. We are also using ChurnZero to track product engagement leveraging their Devless console.

Pros and Cons

Depth of the product
Highly customizable
Customer Service
Easy integration to Salesforce

The UX could be refreshed

Return on Investment

Faster distribution of data internally
Centralization of our customer information
Better customer health scoring

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Usability

In my experience, the tool took a few days to grasp but once I understood the infrastructure of the solution it was fairly easy to navigate and configure.

Support Rating

We have had fantastic support from our Customer Success representative so it has been great.

Likelihood to Recommend

In my experience, ChurnZero is clearly built for CS teams. A lot can be done here to streamline and automate manual tasks, create reminders, create segments, etc...

We have also expanded our usage to our PS team as the high degree of flexibility allows to start with a generic framework but refine it further for each custom project while having all that data fed back to Salesforce.

Great tool for CS teams!

Overall Satisfaction with ChurnZero