Fantastic Communication and Collaboration Tool
Updated August 01, 2023

Fantastic Communication and Collaboration Tool

Azhar Chaudri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use Cisco Jabber as a communciation tool throughout the company and use it for instant messaging and making calls internally and externally . We also use it for video calls, although we are now using Microsoft Teams and Zoom more for this as our external clients use these platforms as their main collaboration platforms. We use other Cisco products are pleased with the overall conenctivity and seamless operation between them and Cisco Jabber.

Pros

  • Trutworthy
  • Simplified and Easy to operate
  • Intuitive to use
  • Reliable
  • Multi-purpose
  • Exceptional Customer Support

Cons

  • Greater connectivity with applciations like Microsoft Teams, Slack etc
  • More engaging user interface
  • Greater integration with embedded features from other CISCO products
  • Relatively cheap and simple to operate
  • Reliable, trustworthy and convenient
  • Intuitive to use for general operability
We have complete adoption and utilisation. It is used across the organisation (2,500 employees+) , so all employees, regardless of their roles in different departments (Finance, Marketing, Sales, IT, Human Resources, Production etc.) are expected to use it. We also use Microsoft Teams and in some case Google Meet. Webex has been a trusted and dependable application and that's why we are happy to continue our association with it.
Cisco Jabber is competitive against Microsoft Teams, Zoom
and Slack, all 3 of which we also use. However, I can expect t to cede
more ground in the future as more organisations embrace the other 3 applications.
I can even see it now and I expect my company to use Teams as the ‘de facto’
standard next year, closely followed by Slack. I think eventually we will
replace our dependency on Cisco Jabber, due to the economies of scale of Teams and
Zoom, and also with them becoming more prominent as the market leaders in this
field.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

As aforementioned it works brilliantly with other CISCO
products, but works equally well on its own. Cisco Jabber always has clear and uninterrupted
calls. I never experience any lag or
latency on these calls. Similarly, video
calls are almost always clear and smooth.
I can connect instantaneously with colleagues and co-workers and one never
misses any communication. The GUI is
clear and easy to use, while events and alerts are always invisible. I’ve used Cisco Jabber on other sites when I’m
connecting with my main office (where I’m located) and the communication is
always excellent and free of any disruption – it’s as if I’m on my main site.

In terms of downsides - My main worry in the future is that
it will lose out to the likes of Teams and Zoom as more companies use these for
video conferencing purposes. Also with Teams, most companies use Outlook, OneDrive,
Office 365, Sharepoint and other Microsoft products which gives them an added advantage
to integrate all these products seamlessly with Teams. It connects brilliantly with Cisco's
Multi-factor authentication system as well.

It's interaction with Cisco's WebEx can at times be
unwieldly and it can take time to connect for video calls.

Webex App Feature Ratings

Project Management
8.8
Task Management
9
Gantt Charts
Not Rated
Scheduling
9
Workflow Automation
Not Rated
Mobile Access
9
Search
8
Visual planning tools
Not Rated
Communication
9.3
Chat
10
Notifications
9
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
File Sharing & Management
8.6
Versioning
9
Video files
9
Audio files
9
Document collaboration
8
Access control
8
Advanced security features
Not Rated
Device sync
Not Rated

Cisco Webex Experience

We have used CISCO Unified Communications which has proved to be so usedful to unify our operations by brining individuals together in any place, any time on any device. It has provedn to be a reliable and trustworthy performer. its dependability has ensured we can easily monitor, manage and secure our network. We have greater control over our call network in terms of video, calls, messaging etc. This has proven to be even more effective for ur remote working staff. We've even incoprated it with our cloud operations.
It meets most of our needs effectively in terms of enabling and enhancing security, providing an always available and guaranteed network, providing integrity while harnessing all the features and functionality needed for our operation to run seamlessly and without downtime.
Webex is a superb tool that provide many handy features and class leading funstionality. Have also provided fast and responsive support. The user interface is a joy to utilsie and makes navigating the application extremely intuitive. In the rare instances we can't find an answer quickly we approach them, and in most cases they provide genuine solutions to our issues in a very short period of time.

Evaluating Webex App and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The most important factor was 'Ease of Use'. It was so intuitive to use. Very little training was required for our users, with most of them finding the self-learning options engaging and informative. Individuals found they could learn at their own pace, and this made it easy to adminsiter to use. The user-friendly interface meant it is easy to share video, simple to message and to effectively and efficiently collaborate.
I would change nothing. Implementation was easy and simple, without any major issues. We are immensely grateful to CISCO for this.

Webex App Support

The support is exceptional. I was really torn between 9 and 10, but the real rating is closer to 10 than it is 9. Theirs own support center is easy to find and has a multitude of solutions contained therein. It's brilliant how you can share your issues with other users, through text, phone call, messageing and video and collaborate effectively to resolve any problems. There is so much help that you never feel isolated. Troubleshooting no longer seems such a laborious process.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we have not seen a reason to yet. However, if we feel there is a need to do so, we will exercise and pursue this option. It's not cost, and we don't tink that is prohibitive in any case, it's just that we've received great service thus far, and we haven't encountered issues large or grave enough to warrant a move to premum support.
I can't think of a particular point, suffice to say we receive exceptional service from them all the time. The only company I think that provides greater customer service in any spehere is 'Amazon'.

Using Webex App

Webex is one of the easiest applications to use . Its integration and simplicity of operation make it a joy to use and it's an application we are happy to utilise. With great bandwidth, its very easy to share video, voice and documents to multiple users simultaneously. Audio and Video quality are generally always very good and exceptionally few calls have dropped in the past - communications are always good.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Simple integration
  • Excellent simultaneous Video, Voice and other modes of communication e.g. File sharing
  • Large platform catering for many users
  • In meeting chats can be awkward to record and save

Integrating Webex App

  • Microsoft Azure
  • Microsoft Teams
  • ServiceNow
We have successfully integrated Microsoft Azure with Webex. The integration was smooth and was without any real underlying issues. We are in the middle of integrating ServiceNow into Webex and the activities are proceedign as expected and on schedule. We hope to implement a lot of more applications with Webex in Quarter 4 this year and Quarter 1 next year.

Comments

More Reviews of Webex App

  1. Home
  2. Collaboration Tools
  3. Webex App Reviews
  4. User Review of Webex App