Best All-Around Project Management Tool
November 19, 2019

Best All-Around Project Management Tool

Vincent Misiewicz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

ClickUp is our agency-wide project management and task organization tool. It is being used for all teams (PPC, SEO, dev and creative) to at least some degree. Over the past 5 years we've tried to do this with every major platform (Asana, Teamwork, Trello) and have never stayed with one solution for more than a year or so for various reasons. ClickUp is by far my favorite platform personally, as it is easy to setup, personalize, automate and collaborate with other team members.
  • Easy to setup tasks, lists and assign to other team members.
  • Following tasks and projects is straightforward, all relevant information can be included in an organized manner.
  • Automation and schedule of recurring tasks is designed well, much more so than other platforms like Trello.
  • The notification emails are a little much, I believe they can be personalized but it can still overload your email if not set properly.
  • Small detail, but when you're using the Harvest integration, and have multiple projects/clients, when you go to track time for a task, it does not always relate to that particular client. Annoying and every other tool does this correctly.
  • Little bit of a learning curve getting the initial projects/tasks created but not much different than comparable platforms.
  • After using most of the major project management platforms, ClickUp has so far been the most effective.
  • It is actually cheaper than our previous solution Trello, and makes our workflow a little more efficient.
  • With any transition, there will be a period of downtime, getting acclimated to new process, but that is to be expected, it's been well worth the change.
Asana - Probably my 2nd favorite platform. Loved the recurring task setup, easy to filter tasks to have a dashboard with your preferred view. Not as easy to run projects across different teams, there was some limitations, at least during the time we were using it.

Teamwork - Very robust solution, capable of extensive customization for cross-functional teams/projects. Really nice platform, but might be a little overkill for smaller organizations/agencies.

Trello - Least favorite project management platform by far. Too much manual workflow for simple things that should be able to be automated, can end up spending more time in the platform properly logging your work and setting tasks up than you actually work on the task. Would be fine for small teams, or even keeping track of stuff around the house, but wouldn't be my first solution for even a midsize agency.
Haven't really had to use their support, wasn't needed for implementation and not really the type of product that would require a ton of help from customer service. They do have a pretty well built out knowledge base, with some use cases and examples for maximizing value of platform, and would venture to say that this would be sufficient for most users.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

ClickUp is well suited for an agency or organization that may have clients that multiple teams are involved with. For example, marketing agency that does SEO, PPC, and dev projects for the same client. This helps keep all work and progress in one place, making keeping track of operational efficiency a lot easier. Since I've been at an agency for a while, I am not sure how else the "Folders" or "Lists" would else be organized, but I'm sure these could even be used for large internal projects, with multiple teams working on individual aspects of it.

ClickUp Feature Ratings

Task Management
9
Gantt Charts
5
Team Collaboration
9
Support for Agile Methodology
8
Support for Waterfall Methodology
6
Document Management
9
Timesheet Tracking
9