Item: ClickUp
Rating: 6
Author: Carter Durham

Use Cases and Deployment Scope

ClickUp is being used across several teams within our Production Department. We make software and have teams that focus on design, writing, art, audio, video, marketing, etc. It is our task management system and we also use it to share designs and files.

Pros and Cons

It's pretty versatile. You can make it do most of what you need.
It's pretty easy to communicate with team members through it.

The browser-based version is often slow and/or unresponsive; I need to refresh a lot.
I wish there were better high-level visuals; Gantt charts etc aren't quite there yet. The portfolio feature is clunky.

Return on Investment

It's difficult to quantify things like this.
I feel we need more time using the product as a company to answer that question.

Alternatives Considered

Trello, ProdPad and Atlassian JIRA Align (formerly AgileCraft)

Trello is simple and better for the budget-conscious, but it lacks a lot of the functionality of ClickUp. ProdPad is more for road mapping than task management. Jira wasn't viewed super favorably by many of our employees who had used it elsewhere.

Support Rating

I appreciate that I hear from ClickUp fairly often, and it seems they are constantly making improvements and releasing new updates.

Key Insights

Do you think ClickUp delivers good value for the price?

Not sure

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Adobe Photoshop, Slack, Google Drive

Likelihood to Recommend

We use it for task management, bug tracking, and a bit of road mapping. At times, I wonder if it's trying to be too much to too many people. But with most tools like this, it's less about the tool and more about an organization's buy-in and committed use.

ClickUp: too versatile for its own good?

Overall Satisfaction with ClickUp