Checking it off the list is the secret to a happy life!
February 02, 2023

Checking it off the list is the secret to a happy life!

Mitch Stephens, PMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

In the Cybersecurity org I manage a portfolio of work including individual projects, programs as well as org roadmap planning. Additionally, I am the ClickUp SME for Cyber and I work with teams to customize CU based on specific needs and use cases.

Pros

  • Customizing task hierarchy and rollup
  • Adding tasks to multiple lists
  • Field customization

Cons

  • Dashboards have a learning curve and are limited given the wide range of content possible in a list
  • Publishing and viewing dashboards like in Power BI
  • Much more informational documentation is needed for building formulas using the custom formula field.
  • Work management organization has seen tremendous maturity
  • Org work rollup is now possible
  • Tracking planned/scheduled work alongside disruptive, one-off tasks is now possible
Cross-functional team collaboration is dependant upon company culture, regardless of which tool is used. However, ClickUp is a fantastic tool for supporting a collaborative culture.
Since adopting ClickUp our teams have slowly migrated away from Google docs for documentation and in fact documentation has improved significantly.
Additionally, we use integrations with Slack and email extensively to streamline workflow processes.
Jira was more expensive, but ClickUp competed directly with core functionality. However, in comparing them side by side, Jira felt to be more "mature." Meaning, Atlassian seems to know and anticipate use cases more thoroughly that ClickUp.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

ClickUp will excel in virtually any setting where formal work management is required when the work is more technical in nature. Non-technical work, such as construction, the adoption rate would be slower, but in the right hands it would still be suited.

CRM or help desk use cases are possible with field customization, but building this custom functionality isn't easy.

ClickUp Feature Ratings

Project Management
8.0
Task Management
10
Resource Management
8
Gantt Charts
7
Scheduling
9
Workflow Automation
6
Team Collaboration
7
Support for Agile Methodology
10
Support for Waterfall Methodology
8
Document Management
7
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Professional Services Automation
7.0
Project & financial reporting
7

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