Outstanding project tracking and issues management system!
February 02, 2023

Outstanding project tracking and issues management system!

Max Segal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We can accurately track progress on projects and bugs or issues that arise after project completion. Developers can link specific code release to ClickUp tickets and integrate it with our company Slack. We also use it for general IT ticketing and other non-project tasks and issues. It is even more valuable given our dispersed personnel due to the pandemic. Our productivity has actually increased since everyone started working from home as a result of using ClickUp!

Pros

  • Task and time tracking
  • Easy task creation with many auto options
  • Great integration with other apps, such as Slack and Google Works

Cons

  • Search functionality isn't 100%, sometimes doesn't find what you're looking for
  • Occasional platform issues or slowness
  • 40% cost savings from our previous provider, Wrike
  • 25% faster project and task completion
Collaboration on a per task and project basis has increased tremendously. It is much easier for users to create tasks, share info, and meet goals. Time tracking has allowed teams to better manage resources and shift focus as needed both internally and in the company as a whole.
Automated task creation from folder email addresses and integration with the company Slack has made a huge difference in workflow efficiency! Tasks that would have normally required manual creation or not created at all as a result are ready to be worked on without further thought by our teams.
It may have changed when our company used it but Wrike did not have easy time tracking, the easy automated ticket creation or project workflow capability as ClickUp. It also removed certain user views while ClickUp allows easy view customization.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

We have created forms that allow users to create formatted tasks for developers, IT and creative & other staff for projects, trouble tickets, compliance initiatives, and more. The email addresses for specific folders also allows for easy task creation from end users and external sources like automated alerts. The time tracking feature allows management to better allocate resources and find operational inefficiencies. I personally and others find it a good system for document organization based on tasks and projects though others find it less so.

ClickUp Feature Ratings

Task Management
10
Resource Management
9
Gantt Charts
Not Rated
Scheduling
9
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
9
Email integration
9
Mobile Access
9
Timesheet Tracking
9
Project & financial reporting
9

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