Item: CrowdCompass
Rating: 8
Author: Jordan Roller

Overall Satisfaction with CrowdCompass

Use Cases and Deployment Scope

We use CrowdCompass for our Client's corporate events and training meetings. We use it across the entire organization. It really helps to cut down on printing and spending collateral since all of the information can be put in an attendees hands.

Pros and Cons

Pros

Design and Buildout
Push Notifications
Branding for your Event/Organization

Cons

Time turnaround for customer support questions

Return on Investment

Alternatives Considered

I would like to keep other product names out of my review, but I know other apps are more difficult to build out and aren't intuitive to the average user. It is super easy to train new employees on the platform and copy past event elements and bring them to new apps!

Support Rating

Because it is super easy to use - i feel like I never need to lean on support when my support manager is always available.

Key Insights

Do you think CrowdCompass delivers good value for the price?

Yes

Are you happy with CrowdCompass's feature set?

Yes

Did CrowdCompass live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CrowdCompass go as expected?

Yes

Would you buy CrowdCompass again?

Yes

Other Software Used

RegOnline by Cvent (Discontinued)

Likelihood to Recommend

I believe CrowdCompass is a huge time and money saver. It is efficient to build the applications and cost effective in comparison to print materials.

Using CrowdCompass

Users and Roles

2 - Program Planners

Support Headcount Required

Business Processes Supported

Communication with Guests
Cut down on cost of printed collateral
Guests can interact with one another

Innovative Uses

We love the maps tool for events with multiple locations or buildings!
Push notifications help us interact directly with all of our guests without using a microphone or being obnoxious.

Future Planned Uses

We hope to use it as a platform to communicate far before the event even occurs. Instead of just at the event.

Likelihood to Renew

Evaluating CrowdCompass and Competitors

Products Replaced

Not Sure

Key Differentiators

Product Features
Product Usability
Existing Relationship with the Vendor

It was easy to add CrowdCompass to our existing Cvent work as it is easy to use and integrated with other Cvent systems. The most important thing is that it looks pretty and is easy to use even if you don't put a massive amount of time into building out the app.

Evaluation Lessons Learned

Look more into price negotiations!

CrowdCompass Implementation

Implementation Rating

I think people just need to be better - its really no one's fault if someone doesn't read instructions.

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

Implementation Phases

Implementation Issues

Making sure people downloaded the app and looking/using notifications

CrowdCompass Support

CrowdCompass Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required	Difficult to get immediate help Slow Initial Response

Exceptional Examples of CrowdCompass Support

Always - our support manager is always available - he is wonderful!

Using CrowdCompass

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None